Kristina Olson-Pepper									krissy_pepper@yahoo.com
	223 S. Jasper Cir #26-306									(619) 994-3063
	Aurora, CO 80017

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							SUMMERY
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	Customer Service professional with over six years of call center and dispatch experience. Has had many years in a challenging, fast paced environment.
	Deminstrated ability to aquire technical knowledge and skills rapidly. Innovative problem solver, able to see the business and technical sides of a problem.
	Proven leadership, negociation and problem resolution ablilities. Exceptional communication skills both oral and written.

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						PROFFESSIONAL EXPERIENCE
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	Denver Post
	101 W. Colfax Ave
	Denver, CO 80202
	(303) 954-5274
	
	November 2010-present
	CSR- Responsibilites include inbound/outbound calls, customer service, customer care emails, taking payments and training new employees while 	
                    achieving the company goals and procedures.

	Starbucks Coffee
	6160 E. Colfax Ave
	Denver, CO 80220
	(303) 355-2658
	
	March 2010-December 2010
	Barista-Duties include cash management, inventory and customer service while maintaining a high emphasis on company goals and policies.

	AAA
	8765 Fletcher Pkwy
	La Mesa,CA 91942
	(619) 464-7001

	July 2006-March 2010
	Dispatcher-Responsibilites include inbound/outbound calls, working radios, IRAS systems, maping, customer service and computer systems while 
	achieving the company goals and procedures. 

	Starbucks Coffee
	8797 Fletcher Pkwy
	La mesa, Ca 91942
	(619) 644-1376

	September 2001-July 2006
	Shift Supivisor- Duties included P&L, Inventory, customer service, deployment, cash management and quality control while maintaining a great 
	customer/staff relationship

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							EDUCATION
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	Southwestern College
	Chula Vista, CA

	Cuyamaca College
	El Cajon, CA

	Valhalla High School
	El Cajon, CA
	Graduated

	
	
	* Referances available upon request