AYAN JAMA 

 

Aurora, Co 80012 

858-568-0746 

E-mail : ayan.j86@gmail.com 

 

Profile 

. More then 5 years’ successful experience in customer service and support with recognized 
strength in account maintenance, problem-solving and troubleshooting, sales staff support, and 
planning/implementing proactive procedures and system to avoid problems in the first place. 
. Possess solid computer skills. 
. Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word. 
. Ability to train, motivate, and supervise customer service employees. 
. A team player, acknowledged as “ Total Quality Customer Service Professional”. 
. Develop plan, conduct audits and variance analyses, process payroll tax reports and fillings, ad 
maintain/update accurate inventories. 


 

Synopsis of achievements 

. Proactive planning led to notable increase in morale in all departments. 
. Created customer satisfaction survey, drastically reducing potential problems. 


 

Employment 

National Alamo, Denver, Co 80247 

Agents 

. Driving cars to and from rental company to the airport. 
. Helping everyone as needed. 
. Quickly and effectively solve customer challenges. 
. Maintain quality of the business National promotes. 


 

Mervyn’s & Target stores, San Diego, Ca 92111 

Sales associates 

. Responsible for restock inventory and review cash operation. 
. Displayed and marked items for sale. 
. Give response to phone calls regarding to store and products. 
. Make study of customer’s needs by meeting them. 
. Give all information’s to customers about product regarding to it’s use. 


 

 

Horn of Africa, San Diego, Ca 82105 

Office Assistant 

. General office duties: filing, faxing, and copying. 
. Scheduled interview appointments. 
. Responsible for typing reports, memos, and other correspondence. 
. Accepted and distributed message and mails to proper department and employment. 


 

Boost Mobile, San Diego, Ca 92108 

Sales Representative 

. Helping customers with all their needs. 
. Inputting customers information in the system. 
. Receiving money/ managing a cash flow.