Heather Hillemann
                                                                                                             701 Meade st
                                                                                                          Denver,CO 80204
                                                                                                          C:720-447-1952
                                                                                                     ashleec2005@icloud.com

Career Overview:
          Dedicated Customer Service Representative motivated to maintain  
          customer satisfaction and contribute to company success.


Core Strenths:
                    *Strong organizational skills
                    *Seasoned in conflict resolution
                    *Sharp problem solver
                    *Courteous demeanor
                    *Energetic work attitude
                    *Top sales performer
                    *Customer service expert
                    *Adaptive team player
                    *Opening/closing procedures


Accomplishments:
          - Customer Assistance
                         *Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. 
          -Computed Data Reports
                         *Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
          -Customer Service
                         *Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
          -Sales
                         *Consistently generated additional revenue through skilled sales techniques.
          -Product Sales
                         *Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.


Work Experience:

                              Magazine One
                              Sales/Verifier
                              02/11-03/13
                           Wheat Ridge, CO

When I started company i sold magazine packages. Three months later I was promoted to a Verifier 
which consisted of closing the sale, collecing payment, and upselling. No longer with the company
due to eing shut down by Attorney General


                            North American Publishers
                            Sales/Verifier/Collections
                                    02/04-03/11
                                    Phoenix, AZ

When I started company it was selling magazine packages. I then moved to doing Collections. 
Soon after I was in admin sending out invoices, sending mail, faxing, filing, and listening to recordings.


Educational Background:

                                                       Guajome Park Academy
                                                                2000-2004
                                                          San Bernardino, CA
                                                         High School Diploma