Brenda Arroyo

3005 east 132nd Ave		
Thornton , Colorado 80241	Cell: 915-207-8940	
	barroyo73@gmail.com	

Summary

Hard-working, experienced,self driven & focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative.Responsible associate with excellent communication skills demonstrated by 6 years of experience providing great customer service to satisfied clients.

Skills

•	Bilingual Spanish/English 
•	Microsoft Word
•	Excellent verbal communication 
•	Relationship/team building 
•	Fast learning 
•	Commitment to quality and service 
•	Strong communication skills 
•	Perform well in high-demand, fast-paced environments 

•	Staff collaboration 
•	Customer friendly 
•	Staff motivator 
•	Profit enhancement 
•	Cash management experience 

•	Client relations 
•	Office Equipment
•	Trainer 
•	10 Key-By-Touch
•	Sales 
•	Email
•	MS Excel
•	Database
•	Macintosh System
•	Photo Shop 
•	Word Perfect
•	Conflict Resolution/Mediation
•	Rapport Building
•	Project Management 

Accomplishments

Business Development

•	Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service. Client Service 

•	Developed long-term relationships with customers which increased repeat business. 
•	Planned and executed promotional events to market services to new clients. 
•	Customer Service 
•	Maintained a positive dining experience for all restaurant patrons. 
•	Managed high turn-over rate while maintaining quality service. 
•	Inventory 
•	Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware, and utensils. 
Customer Service
•	Collaborated with Sams club to ensure the delivery of efficient, high-quality service. 
•	Consistently recognized by management for providing superior customer service. 
•	Sales and Promotion 
•	Planned and executed promotional events to market services to new clients. 
•	Food Service 
•	Managed high turn-over rate while maintaining quality service. 

Work Experience

Photo/Electronics/Cell Phone Kiosk/Over Night, 02/2009 – 12/2011

Sams Club – Denver , Colorado

Earned a reputation as a valuable cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at the appropriate times; and assisting new managers and other staff to become familiar with policy and operations. Built a rapport with customers and proposed different products and services based on clients need 

Cocktail Waitress/Server, 04/2009 - 06/2010

Jays Bar & Grill – Denver, Colorado

Consistently recognized by management for providing superior customer service.Enhanced company reputation by developing a relationship with the customers which increased my clients & that effect caused the name to spread. Handled guest complaints, maintaining a positive dining experience for all restaurant patrons. Created repeat business by developing long-term relationships with regular customers.Resolved guest complaints. Consistently received positive feedback from guests on performance reviews.

Host/Buser/Server, 01/2008 - 10/2009

Armadillo Restaurant – Northglen, Colorado

Collaborated with everyone to ensure the delivery of efficient, high-quality service.Resolved guest complaints Consistently received positive feedback from guests on performance reviews.Handled guest complaints, maintaining a positive dining experience for all restaurant patrons.Set-up and operated line for breakfast and lunch service.Responsible for single-handedly managing two-man line for kitchen requiring twenty-four hour operations.

Alliance Data, Collections 08/2011-09/2012
Maintained well-standing of customer accounts Initiated all collection activities (telephonic calls, letters and emails) Analyzed accounts receivable information to settle on priority. Produced standard aging reports, Analyzed receivables information from aging report. Monitored and collected on historical due amounts Research regarding unsettled account balance that is completely or partially unpaid. 
SouthWest Credit Collections 09/2012-07/2013
Ensure follow up by mail and phone to insurance carriers or customers on felonious payments.Investigate customer’s accounts and documents methodically. Punch all information about collection action of account into billing system. Resolve inconsistencies and prepare adjustments Coordinate collection agency communication Answer customer inquiries about account status Evaluate claims denied for payment and poorly paid claims. Verify payment information adjustments to manager

Education and Training

2010 Continental Academy – Miramar, Florida, United States

High School Diploma

Certificates: Graduated with high honors