Pakou Yang
Professional Overview
9361 Raleigh Ct - Westminster, CO 80031
pkythao@live.com - (970) 670-0233

Accomplished experience in directing customer service and An energetic call center agent with over 6 years experience in a dynamic call center environment. Strong communication and computer skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and finding workable solutions. A strong sense of urgency coupled with in-depth product knowledge promotes customer satisfaction and improved customer loyalty. Verifiable achievement of performance bench marks in all areas.
Work Experience
Default Servicing Complaint Resolution
Urban Lending Solutions 
-Broomfield, CO
December 2010 to November 2012
Processing/-Root Cause Analysis team 
I started with processing mortgage loans applications researching and verifying information, then scanning all documents into the data base. Then I was transfer to Root Cause Analysis (RCA) were we eliminate the actual cause of the customers concerns.
Customer Service Representative
GNS INC 
-Lakewood, CO
March 2009 to October 2009
My duties was to make Inbounds and outbounds calls, check emails, write letters deal with dispute of payments, excellent Customer service solving problems for the Customer as needed.
Customer Service Representative
PROMO TECH 
-Louisville, CO
August 2008 to November 2008
My duties were to outbound calls out to Doctor's offices, clinics, pediatrics etc.. offering them Free Aveeno baby products,Calls rotated on an operating telephone system
making calls on behalf of Johnson & Johnson consumer products company.
Customer Service Representative
FIRST DATA 
-Tulsa, OK
March 2006 to July 2007
Handle Inbound calls, Dealing with credit cards for the Army’s and their families, Calls rotated on an operating telephone system Responsible for there statements, balance etc. Answered customer inquiries.
Telephone Sales Representative
A.R.C 
-Denver, CO
June 2005 to November 2005
Handle outbound calls, High volume outbound call center, Calls rotated on an operating telephone system, Responsible for taking donations, Answered customer inquiries
Other duties as assigned.
OUTBOUND REPRESENTATIVE
TCIM 
-Tulsa, OK
May 2000 to August 2000
Making Outbound calls Sales Customer Service, make sales, High volume outbound call center Data entry and read scripts Meet quotas.
Education
DIPLOMA
HIGH PLAINS - 
Northglenn, CO
2003
Skills
-Root Cause Analysis/Social Media/Redaction, fiance banking processing, Customer service, inbound and outbound calls, Data Entry, filling, special projects home loan mortgages.