Quarvetta Worthy
1539 Thriftwood Dr
Charlotte, Nc 28208
704-303-4507
Honestimyjoy@yahoo.com

Qualification Summary: An organized and attentive Customer Service Representative with the ability to provide great customer service. Proven dedication to both employers and customers to provide high level professionalism. Knowledgeable in customer service environment and coachable personality. A sincere and stable employee

Education: Brookstone College of Business- Charlotte, Nc Medical Assistant 12/2009 West Charlotte High School-Charlotte, Nc Diploma 06/2008

Skills
*call center operations
*multiline use phone
*Billing
*Problem solving skills
*Patience and courtesy
*Strong listening as well as verbal communication skills *Ability to meet deadlines, etc.

Employment History:
Duke Energy, Charlotte, Nc 04/01/2013-present Call Center Agent

* Assist customer with billing inquiries
* Schedule work orders for connect and disconnect of service *Take payments 

Wells Fargo CIC, Charlotte, Nc 10/2011-12/2012 Online Banking Customer Service Rep.

*Greet and assist customers with their online banking accounts
* Provide service with resetting username and password
* Encourage sales my helping customers find better products and services

Convergys, Charlotte, Nc 07/2010-09/2011 Customer Service Rep.

* Assist customers with their cable technical problems
* Process payments for checks and debit/ credit cards
* Send out technicians to customer homes when issue couldn't be resolved over phone