Yvette Williams
875 E. 78th Ave. #16	720-400-4403
Thornton, CO 80229	y.williams628@yahoo.com

Administrative Assistant/Customer Service  

•	Detail-Oriented & Meticulous 	•	Excellent Time Management 	•	Data Entry & 10 Key Operator 	
•	Multi-Line Phone Skills 	•	Work Well Under Stress 	•	Quality-Driven Communication 	
•	High Organization Experience 	•	Creative Problem-Solver 	•	Reconciliation & Invoicing 	

Professional Experience - Overview  

Top notch and a performance-driven administrative individual, with a professional and organizational customer service background. Multi-disciplinary with emphasis in maintaining offiice workflow consistency. Friendliness and professionalism to all that come into contact. 

•	Performed data entry, 10 key, and researched information on a daily basis for benefit claim files. Also operated scanning equipment for client records to be retrieved on a future basis.

•	Adjusted claimant refund balances when needed, as well as established, compiled and created "Refund Procedures" for easy access within the accounting dept.

•	Received payments from customers nightly. Completed accurate and timely reconciliation of the cash drawer.

•	Compiled and itemized proposals utilizing QuickBooks software to create streamlined documention for potential client accounts.

•	High-impact communicator effectively presenting and conveying information through written and verbal contact with customers, team members, and office managers.

•	Prioritized office duties, as well as maintaining organization within the office to maintain a smooth and professional atmosphere.

•	Operated high-volume switchboard and maintained daily direct and indirect client relations operations including acting as point of contact when customers call in, providing company information and forwarding appropriately based on needs.

•	Facilitated customer satisfaction through immediate resolution of conflicts for strengthened client retention and loyalty.

•	Provided high-level administrative support and managed organizational policies and procedures.

•	Demonstrated customer loyalty initiatives and productivity gains through effective and efficient customer relationship management.

Professional Development  

Bachelor Degree in Business, Colorado Tech University- In Progress 
Bachelor Degree in Science in Nursing, Front Range Community College, 2009-2013 (Transferred to CTU) 

Work Experience  

Customer Service Rep. 	Budget/Avis Car Rental 	02/2012-10/2012 	
Administrative Asst. in HR Dept. 	UPS (United Parcel Serv) 	10/2011-12/2011 and 11/2012-12/2012 	
UI Tech (Admin. Asst) 	Dept of Labor & Employment 	11/2001-06/2010 	

Computer Skills  

Microsoft Excel, PowerPoint, Word, Outlook, and QuickBooks