Chad Williams
	8146 Pennsylvania Stw Denver, CO 80229
Home: 303-862-5464 /Cell: 720-635-4704 (Best contact)
chadwilliamsn@yahoo.com	

TECHNICAL SALES, MARKETING & MANAGEMENT CAREER PROFILE
Seeking to Transfer Broad-Based Skill Set, 15+ Years of Experience in Several Technical Markets, and Year-Over-Year Portfolio of Business Development Success into Customer Service Position

Results-focused, quality-driven professional with extensive experience in business and operational development positions, demonstrating consistent achievement of objectives, strong sales and service skills, and dedication to organizational goals.  I have advanced presentation and relationship development abilities, with record of accomplishment of generating business growth and engineering red-to-black profit turnarounds. 

Core Knowledge & Skill Areas:
¨Customer Relationships	¨Desktop Publishing 	¨Technical Operations	
¨Contract Negotiations	¨Employee Relationships	¨Service Strategies/Solutions	
¨Increased Profitability	¨Market Development	¨Process Redesign/Streamlining	
¨Business Development	¨Team Training & Mentoring	¨Regulatory Compliance Issues	

Relevant Experience	KUTENDA                                                                                                            BROOMFIELD, CO                                                                                 
MARKETING COORDINATOR/ BUSINESS DEVELOPMENT PARTNER 
(2010 – 2011)
Maintained knowledge of current products in a small start up environment, issues and new promotions, update customers account information while making them aware of new product offerings, communicated customer concerns with management, processed orders and returns, built customer relationships by selling the value of the company, measured the customers needs and wants to provide the best possible solution to their problems. Turned prospects in to clients with constant cold and warm calling. Organized project meetings, reports and presentations. Set travel itinerary maintained company calendar. Scheduled email campaigns, devised SEO strategies, set up blog and social media.  Maintained the functionality of clients websites.

DISHNETWORK THORNTON,CO                                                                         
CUSTOMERCARE/TECH/RETENTIONSPECIALIST                                                                (2009 – 2010)
Maintained knowledge of current products, issues and new promotions, update customers account information, communicate customer concerns with management, process orders and returns, build customer relationships by selling the value of the company, measuring the customers needs and wants to provide the best possible solution to their problems.

SPRINT TELECOMMUNICATIONS                                                                ENGLEWOOD, CO                                          
NATIONAL SALES SUPPORT                                             
(2008 – 2009)
Supervised performance of team member, interceded as necessary to resolve problems, and delivered training on improving efficiencies and customer service. Maintained personal rapport and win-win relationships with clients. Generated performance appraisals. Solely transformed the productivity requirements within customer service/call centre environment.

JACKSON HEWITT                                                                                                      AURORA, CO                           
DISTRICT MARKETING COORDINATOR                                
(2006 – 2008)
Held full responsibility for 12 offices. Supervised performance of team members, interceded as necessary to resolve problems, and delivered training on improving efficiencies and customer service. Maintained personal rapport and win-win relationships with clients. Selected Accomplishments:
¨    Reversed prior history of under-performing office operations by reorganizing processes and implementing new system, by canvassing redlined areas and creating new developments with a profit of ~$175,000.	

VERIZON WIRELESS/SOLECTRON                                                                       ARVADA, CO                                                 
TECHNICAL OPERATIONS MANAGER /TEAM TRAINER                
(2004 – 2006)
Oversaw all aspects of technical administration, customer relationships, shipping, tendering and acceptance of technical details, appointment of independent quality surveyors and notification of same to other parties to the contracts, invoicing and approval of vendor invoices and profit /loss reviews. 
Selected Accomplishments:
Leveraged prior experience in establishing Customer Care Solutions.  
Created and implemented training courses for all new recruits
Increased area sales by 23%	

	WEDGCORE                                                                                                                   DENVER, CO                                  
ACCOUNT MANGER                                                     
(2001 – 2004)
Utilized previously established supplier (producer/trader) contacts to support efforts in selling steel building systems for newly-opened franchisees, addressing demand prior to the construction. 
Selected Accomplishments:
Built ongoing business in steel, with preferred freight rates through combination shipping and repeat business ($40,000 monthly average).
Constructed deal that involved acquisition of raw materials, shipment from Northeast U.S. through the Lakes to Mid-America (Chicago area), and transfer of resulting P.A. to franchisee at $15,000 to $18,000 profit per 1000 metric tons, delivering 6,000 metric tons in 1st year and repeating process in subsequent years.
Met all contract objectives for delivery of 12-20 loads per week, securing $12,000 average per load and placing company in preferred position.	

	KING SOOPERS            	PARKER, CO  
CUSTOMER SERVICE REPRESENTIVE                                    
(1996 – 1998)
¨Nominated to enter management trainee program 3 times.
¨Awarded Gold star for providing excellent customer service	

professional development	UNIVERSITY of COLORADO at Denver                                                        Denver, CO
Bachelors Degree Business Administrations
Professional Development: 
Dale Carnige, motivational courses