ARLENE DAWN WALLACE
400 S. LOGAN ST DENVER, CO 80209
575 642-6999 / A_JINYV@Hotmail.com 

OBJECTIVE

                                                                        Achieve a leadership role in a customer focused environment

SUMMARY OF QUALIFICATIONS

Organizational skills 		Learns quickly		Open Minded		Flexible			         Team Player		       Honest
 Dependable			                              Responsible

EXPERIENCE
ALLSTATE INSURANCE COMPANY Las Cruces, NM                     JUNE2009- PRESENT
CUSTOMER SERVICE REPRESENTIVE 
Responsibilities 
       1     File Automobile Claims. 
       2     Take ownership of the claim and finish the claim to its entirety with 100% resolve.
       3      Issue payments for reimbursement to our policy holder or to the shop when services are rendered. 
       4     Coordinate with adjuster's and Claim Owner's in managing appts and  help in following up with our customers to make sure claim is being handled appropriately and in a timely manner.
      5     Coordinate with other entities (EX: Rental Companies or Body Shops) to make sure that the customer has the appropriate services at the appropriate time. 
      6      Contacting other Insurance Companies to recieve monies that is due back to Allstate.

Convergys, Las Cruces, NM						July 2008 – June 2009
Customer Service Representative
Responsibilities:
1	Settle customer’s issues with 100% resolve
2	Provide excellent customer service
3	Provide routine follow up with customers
4	Remain current on new / updated procedures

Sitel, Las Cruces, NM					           April 2008 – July 2008
Customer Service Representative
Responsibilities:
1	Settle customer’s issues with 100% resolve
2	Provide excellent customer service
3 Provide routine follow up with customers
4 Remain current on new / updated procedures

Aberdeen Carpet and Textile, Aberdeen, NC		          June 2005 – May 2006
Customer Service Representative
Responsibilities
1 Coordinated appointments
2 Assisted customers
3 Ordered supplies 
4 Filed receipts / records
5 Managed financial deposits
6 Solely managed the store on various occasions during the absence of management 

ARLENE DAWN WALLACE
	400 S. LOGAN ST DENVER COLORADO 80209
575 642-6999/ A_JINYV@Hotmail.com

EXPERIENCE continued

Laidlaw, Yucca Valley, CA					     October 1998 – May 2004
Dispatcher / Driver
Responsibilities:
1	Coordinated dispatches
2	Assisted customers
3	Managed telephones
4	Performed various clerical activities

Hi-Desert Continuing Care Center, Joshua Tree, CA   	 September 1997 – July 1998
Certified Nursing Assistant
Responsibilities:
1	Oversaw health care for 24 residents
2	Performed various clerical activities

EDUCATION

Certified Nursing Assistant
Sandhills Community College
Pinehurst, NC
Year graduated:  1997