AnhDai Vu
1815 Nicollet Avenue South, Minneapolis, Minnesota, 55403
(612) 735-2339 • vuxx0072@umn.edu

Employment Objective: To find a full time position in human resource and recruiting.  
EDUCATION 
Bachelor of Science (Human Resource)		Graduated:  5/2009 
University of Minnesota 
Bachelor of Science (Family Social Science) 	Graduated: 2/2006
University of MN 

PROFESSIONAL EXPERIENCE: 
TAJ Technologies , 
Mendota Heights 						3/18/2013 to Present 
Recruiting Coordinator 
•	Responsible for managing the entire full life-cycle recruitment process for various technical positions 
•	Develop an effective pipeline of key technical talent potentially available for immediate hire. 
•	Create and update job descriptions, ensuring the understanding of job duties, responsibilities and business requirements. 
•	Coordinate and manage all communication with candidates and the scheduling of interviews with the Hiring Teams throughout the entire selection process and assist with on-boarding activities. 
•	Sourcing, prescreen, applicant tracking system
•	
Stanley Black and Decker,				 9/1/2012 to 2/10/13
Plymouth, MN 
Customer service representative (Call Center)
•	Handle incoming phone calls from field technicians, sales and branch personnel customers. 
•	Process all data changes receive via phone call, email, fax , and supervisor and internal customers’ requests.
•	Receiving and placing calls 
Answering questions from customers and providers with speed and professionalism 
•	Researching and troubleshooting patient problems
•	 Build new accounts and process account cancellations 
•	Programming changes for customer panels including: doors, holiday schedule, remote access, download and upload panels. 
•	Answers the phone promptly and courteously by limiting the response to three rings and assisting the customer immediately with any help they may require.
•	Insures that complete and accurate information is entered in the console log as well as on Dispatch and Incident Reports.

AETNA, Minneapolis, MN 				
							December 2011-February 2012
Care Member Specialist (Call Center)							Respond to claims & benefit related questions from external customers via telephone, fax& email for the fully insured & self-funded product.
•	Accurately interpret benefit& policy provisions by reading group specific plan documents.
•	Record detail of every phone call into the computer system in a formal that is easy understood by any member of the claim staff. Complete follow up in a professional and timely manner.
•	Assist the service center in achieving performance goals.
•	Facilitate the adjuster of in correctly processed claims by forwarding the necessary information to the appropriate staff. 
•	Report to service Center Supervisors 
•	Represent the company in dealing with insured, employers, agents, and brokers, medicine providers and carnal. 
•	Work closely with member care specialist, member of the claim processing staffs and all other staff needed to complete customer request

SECOND SOURCE STAFFING, LLC — Minneapolis, MN                                                                   								February 2011 –May 2011
Recruiter/ Human Resource 
•	Revised job descriptions across 50+ positions; Shadowed and interviewed employees to construct an accurate picture of the duties and skills required for each position.
•	Created and posted requisitions for positions in numerous clients’ organizations
•	Assisted with selection and hiring process by reviewing resumes, conducting behavior based interviews, phone screen , and initiating background and reference checks
•	Created offer letters and extended job offers; created rejection letters and dispositional candidates
•	Worked with Executive Director of Human Resources to create employee handbook and revise multiple HR policies and procedures, update clients databases, and develop orientation and training sessions for new employees 
•	Researched and recommended new sources for active and passive candidate recruiting, in order to maintain a pool of qualified candidates at all times
•	Maintained all pertinent applicant and interview data in the HRIS
•	Played a key role in ensuring the successful of Minneapolis office. Structured and implemented programs and policies in the areas of training.
•	Experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance
•	Worked with CEO to create HR policies and procedures. (Example: clients database, employee handbook, leave of absence programs, personnel records, and HR generalist workplace issue.
•	Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.  Develop a pool of qualified candidates in advance of need. 
•	Administrative duties of creating new hire files, termination files, job offer packets, maintaining personnel and training files, benefits administration and answering employee questions
SEARCH — Minneapolis, Minnesota                                                                                                                        							February 2006- February 2011
Employment Counselor 
•	Established long-term and effective relationships with recruiters at local companies in order to promote employment opportunities for job seekers
•	Supervised and documented jobseeker progress and participation in employment services; maintained up-to-date case notes
•	Completed forms, data entry and monthly reporting as required by the employment program
•	Monitored Case Files: Intake, Assessment, Enrollment, Income Guideline, Employees Retention, and Outcome termination form
•	Provided job workshop training focusing on resume polishing, job search skills, administered aptitude tests, bus transportation training, and appearance techniques
•	Oversee, evaluated and recorded training activities in order to determine program effectiveness
•	Assisted clients learning and maintaining new skills 
•	Monitor and document jobseeker progress and participation in employment services; maintain up-to-date case notes. Complete forms, data entry and monthly reporting as required by the employment program.
•	 Promotes and recruits services with community partners & Conducts group enrollment sessions and job search workshops.
•	Enrolls, tracks, maintains files, case notes client data and progress, develops and monitors job search plans with clients & Tracks, monitors, and produces statistical and narrative program reports