Elizabeth Venegas 
3750 Saint Paul Street 
Denver Colorado 80205 
(720) 448-1350
Elizabeth.Venegas35@gmail.com
Objective: To be part of a successful and growing team, in an environment where I can utilize my leadership ability in exceptional customer service, multi-tasking, quick learning, passion for training others are all some of my strong traits. 
Work Experience
Capstone Logistics- Denver CO. May 2013 - present
Admin Clerk
Maintain records of all truckers that come in and out of the warehouse,write informantion on the Dock management sheet then input into handheld device. Greeting the trucker, taking payments if needed, or letting trucker know if they are prepaid. Pushing( truckers to the otherside, if truck is unloaded and we need to unload another truck, going to warehouse to drop off truckers paperwork or to pick up already finished and received RCN's or paper work..Separating RCN's that go to the trucker and our copies..
Nadia Personal Care Service - Denver CO   April 2013 - present
Personal Care and HomeMaker
Personal Care service which is furnished in the client's home, to meet the client's physical maintenance and supportive needs, when those services are not skilled services and do not require the supervision of a nurse, and do not require physician's orders
Bathing,Hair Care, Skin Care, Assist Dressing,Assist feeding,Laundry,Accompanying and errands,Meal preparation,Excercise
Holiday Inn Express – Lompoc, CA July 2011 – November 2012 
Front Desk/ Audit (Service Agent) 
§ Greet guests with a smile and answer their questions as required. 
§ Count and verify cash, shift activity, keys, and gift certificates, with departing shift. 
§ Complete shift audits as required. 
§ Print updated in-house, arrival, departure, and room status reports every two hours pending activity. 
§ Check telephone interfaces throughout shift. 
§ Check all unresolved departures. 
§ Review service requests for arrivals. 
§ Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day. 
§ Write all wake-up call requests on specified form and enter on switchboard. 
§ Complete in-house bucket check. 
§ Complete welcome calls. 
　 
Alisal Guest Ranch - Solvang, CA June 2006 – June 2011 
Night Auditor & Accounting 
§ Front desk agent on the night shift: 
§ Preparing the hotel’s books for the day’s financial transactions 
§ Finalizing postings, cash, checks, and credit cards 
§ Prepare daily deposits , bank reconciliation 
§ Accounting duties process on computer systems and back up computers 
§ Records are kept electronically 
§ Accounting work on a computer 
　 
Santa Ynez Inn - Santa Ynez, CA September 2005 – October 2006 
Front Desk & Guest Services 
§ 5 Star Customer Service and Hospitality 
§ Count and verify cash, shift activity, keys, 
§ Print updated in-house, arrival, departure, and room status reports every two hours pending activity. 
§ Check telephone interfaces throughout shift. 
§ Check all unresolved departures. 
§ Review service requests for arrivals. 
§ Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day. 
§ Write all wake-up call requests on specified form and enter on switchboard. 
　 
Marriott – Buellton, CA February 1999 – September 2005 
Reservation Manager March 2004 – September 2005 
Front Desk Supervisor January 2002 – March 2004 
Front Desk Agent January 2000 – January 2002 
Night Auditor February 1999 – January 2000 
§ Turn upset customers into Loyal customers using: L.E.A.R.N (Listen, Empathize, Acknowledge, React, Notify) 
§ Involved with training 
§ Directly engaged in arranging reservations 
§ Ensure that employees follow policies and procedures for guest relations 
§ Schedule employees, 
§ Monitor attendance records 
§ Review employee performance. 
§ Handle large group bookings and conventions 
§ Correspond with travel companies and agencies to offer special rates and to answer special requests or questions regarding the rooms. 
§ Promote the room and develop programs to ensure the rooms remain booked. 
§ Handle disputes regarding rooms and bookings 
Skills: 
Bilingual – Spanish 
Micro Soft Word, Excel, Outlook, 
Faxing / Copying 
Multiple Phones / Computers to service multiple guests, as directed 
Credit Checks, Motor Vehicle Registration, and Department of Motor vehicle checks 
Awards: 
Exceed Expectation Reviews 2006 to 2011, Recognition for Superior Performance, numerous Employee of the Month, Manager of the Quarter, and Employee of the Year 
Education: 
Lompoc School District 
References 
Victor Rodriquez– Professional (805) 315-7669 Years known – 2 years Lori Hopkins – Professional (805) 688-7760 Years known – 7 years 
Lisa Gibson– Professional (805) 729-0981 Years known – 7 years Miguel Ortega -Personal (720) 229-9169 Years Known – 30 years