Marcus D. Van	   
Qualifications Summary	   

·	Ambitious individual with a strong work ethic
·	Proven skills in multi-tasking and prioritizing
·	Ability to deliver superior customer service 
·	Confident in learning and using new technology and computer applications
	   
Experience
Technical Support Agent - Ibex Global
 
	   
08/2012-10/2013	Gardner White Furniture	Southfield, MI 	   

§	Troubleshooted Customer DSL internet issues over the phone for client (Frontier)
§	Spoke with and pitched to customer our Client Software products. Occasionally assisting in sales from anti virus to identity protection software for a customer.
§	Noted issues, resoltuion steps, and if neccessary input Work Orders for customer equipment or internet repair. 	   
	 
	   
03/2012-08/2012	NCO Financial Group	Charleston,WV	   
Customer Service (Inbound Call) - NCO Financial Group
§	Communicate with debtors by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts
§	Assist debtors with any questions or concerns in regards to their account(s)
§	Maintain knowledge of company policies and procedures as well as federal, state, and local laws regarding collection practices	   
	   
04/2011-09/2011	Gardner White Furniture	Southfield, MI 	   
Customer Service Representative - Front Desk Rep
§	Entered customer orders into the computer system
§	Assisted sales staff with completing sales
§	Verified customer information	   
	   
10/2008-06/2009	Michigan First Credit Union	Lathrup Village, MI	   
Bank Teller - Michigan First Credit Union
§	Responsible for assisting customers with deposits and/or withdrawals; and opening new accounts
§	Verified the identity of the customer
§	Received and confirmed working cash at beginning of shift
	   
Education	   
08/2009-06/2010	Sylvania Southview High School	Sylvania, OH	   
High School Diploma : Sylvania Southview

College
* Eastern Michigan University (09/2010-01/2012)
 
References	   
References are available on request.