Gail L. Tolbert 
17580 Clarann Street Melvindale, MI  48122
313-695-1198 (cell phone) 
E-mail address: justgail29@yahoo.com 
PROFILE 
A highly dedicated Medical Office Professional with experience in delivering, retrieving, filing, prepping, scanning, purging and  maintaining a high volume of patient records. Knowledgeable of federal, state,HIPPA Guidelines, medical terminology, processing medical authorizations, Microsoft Word, Excel, Outlook & the Internet. Exposure to pediatric, acute, rehab, trauma, hosital, clinic and nursing home setting. Also, knowledgeable of all forms of documentation including EMR.
Education 
Macomb Community College-2005-2007- Communications and Arts - Warren, MI 
Certified Nurse's Assistant- State of Michigan 1999-2001
Electronic Medical Record Programs 
Epic, Next Gen CarePlus, Mainframe- Henry Ford Hospital
Cerner, Citrix and Medisoft (transcription corrections)– Detroit Medical Center 
Raintree and Centricity -Detroit Institute for Children 
Professional Experience 
St. Jude Nursing Center, Livonia, MI
Medical Records Coordinator/Unit Secretary/Appointments Tech: 2013 to present 
Maintain all in-house charts according to federal, state and facility policies. Make sure that all papers and forms requiring physician's signature are signed and dated. Break down discharge charts and file them  in appropriate storage areas and thin charts as needed. Perform audits,  and retrieved filed charts for different departments as needed.  Copied records out of charts for requested parties. Make appointments and schedule transportation for residents. Answer multi-line phones and greet visitors. Order medical supplies as needed for nursing staff.  And perform other related duties as directed by the DON and Administrator.  
Henry Ford Health System, Detroit, MI
Medical Records Analysis: 2013 (Tempory position)
Hired to help bring the release of information department back up to satifactory by working directly under the directions of management. Participated in creating time managrment for department duties and assist employees with duties as needed. Processed medical records authorizations, check them for validation, prepped, scan authorizations for data entry, data entry, sort and deliver mail. 
Detroit Institute for Children, Detroit , MI 
HIM Manager’s Assistant/ ROI Specialist: 2010 to 2011 
Filed and maintained medical records and other documents. Took care of walk-in records request daily. Maintained correspondence and answered records requests for patients, doctors, schools, insurance companies, attorneys and courts. Obtained prior authorization for therapy services and referrals from physicians for scheduling purposes. Verified correct medical codes for billing department. Scanned medical records into EMR system. And worked with therapist to help patients maintains continued therapy. 
PHNS, Children’s Hospital, Detroit , MI 
Medical Records/Processor II: 2009 to 2010 
Performed initial chart analysis, and maintain and update deficiency tracking system. Assist physicians with the completion of medical documentation. Compile, update and report physician record completion statistics and prepare physician notification lists. Performed clinical review of patient records as well as the final analysis on electronic medical information before transfer to permanent storage media. In addition, completes quantity and quality checks on scanned medical record information as part of quality index function. 
PHNS, Children's Hospital, Detroit, MI
Medical Records/ Release of Information: 2008 to 2009 
Processed all requests for medical records according to federal, state, and facility guidelines. Acts as primary correspondence for all requests for copies of medical records for State Disability Determination Services, Risk Management, Patient Accounting, outpatient clinics and legal’s. Answer calls for continuation of care request and patient walk-ins. Log in incoming mail and faxed request. Chart retrievals from file room and specialty clinics. Copy charts for transfers. Order offsite records from Iron Mountain Storage Facility. 
Mercy General Health Partners Muskegon , MI 
Medical Records File Clerk: 2002-2004