Erin Terasaki
9109 Fayette Street							(C) 720-376-8223
Denver, Colorado  80260	
erinterasaki@gmail.com
Professional Objective
To obtain in Mail Clerk position utilizing extensive customer service skills, attention to detail, and the ability to work in a team environment.
Accomplishments
•	Represented organization in GO THE EXTRA MILE Conference promoting tourism
•	Exceeded sales goals within the organization
•	Ability to train new hires in policies and procedures
Summary of Qualifications
•	5+ years experience with internal/external customers
•	4+ years experience working in a team environment
•	4+ years experience cashiering
Professional Experience
Russell’s Convenience Store			Sales Supervisor		August 2009 – Present
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.  Monitor sales activities to ensure that customers receive satisfactory service and quality goods.  Inventory stock and reorder when inventory drops to a specified level.  Enforce safety, health, and security rules.  Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.  Complete all assigned duties while assisting the manager in excellent customer service.    Daily task include ordering, invoices, cash/safe handling and closing procedures. 

DSW Shoe Store				Sales Associate			May 2008 – May 2011
Greet customers and ascertain what each customer wants or needs.  Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare sales slips. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.  Maintain records related to sales.  Place special orders or call other stores to find desired items.  Worked in a team environment and independently, multitask, support team with positive outcomes.

Circuit City					Sales Associate			November 2008 – March 2009
Describe merchandise and explain use, operation, and care of merchandise to customers. Part of the product flow team in merchandising the sales floor.  Cashier responsibilities and closing duties, while serving customers in a timely manner.  Lead sales representative on the floor and stockroom.  Demonstrate use or operation of merchandise.  

Butterfly Pavilion				Sales Associate			March 2007 – November 2008
Sales Associate on front desk counter and the café, providing exceptional customer service.  Trained new employees on policies/procedures and work ethics, attended conference “GO THE EXTRA MILE,” promoting tourism. 

Education 
Northglenn High School			High School Diploma
Westwood College			Bachelor of Science in Visual Communication