Craig D Taylor Jr 70 Dixon Blvd Uniontown, PA 15401 724-550-4824 724-466-1226 taylorcraig100@yahoo.com SUMMARY I am a flexible and energetic individual seeking employment HIGHLIGHTS • Available for any shift • Ability to handle fast paced environment • Very organized • Strong data entry skills • Staff scheduling knowledge • Proven leadership skills • Reliable, punctual, and dedicated to customer service • Excellent telephone skills • Experience with Microsoft Office, Microsoft Word, Excel EXPERIENCE Teletech Holdings, Inc Oct 2013 to Current MSR Uniontown, PA • Provide exceptional customer service for a military bank Lady Luck Casino Nemacolin May 2013 to Oct 2013 Line Cook/Assistant Kitchen Manager Farmington, PA •Managed kitchen operations for high grossing, fast paced casino kitchen •Checked the quality and quantity of food products •Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food •Developed popular daily specials Cumberland Coal Resources June 2011 to Sep 2012 Coal Miner Waynesburg, PA •Participated in Underground mining operation Commonwealth Marketing Group May 2003 to June 2011 CSR/Supervisor Uniontown, PA •Supervised 20-30 customer service agents •Provided customer service for online credit cards •Responsible for scheduling •Daily use of Microsoft Word, Excel, Microsoft Office •Developed exceptional telephone communication skills The Peer Group Medical Scheduler/Surveyor Uniontown, PA •Set up appointments for various doctors offices •Completed medical surveys from patients and doctors •Daily use of Microsoft Word, Excel, Microsoft Office EDUCATION Albert Gallatin Area High School High School Diploma Uniontown, PA 15401 • Graduated in National Honor Society with 3.6 GPA