ERIC TAPIA
6201 E. 62nd Ave. #6100
Commerce City, CO 80022
720-382-3395		eric.tapia.colorado@gmail.com

PROFESSIONAL EXPERIENCE

T-Mobile, Aurora, Colorado							       2009 - Present
Quality Assurance Inspector
Served as a checkpoint in the quality assurance process.  Assisted with the delivery of quality product to the customer and conducted process audits.  Wrote process documentation and evaluated First Articles.

•	Decreased inventory shrink by 52% using root cause analysis techniques and creating a new process for checking weight variances on outbound orders. 
•	Collaborated with process engineers to improve picking efficiency by 25% through a re-design of the warehouse layout.
•	Conducted 8 First Article Inspections (FAIs) per month on inbound handsets and accessories. Ensured that product met all specifications.
•	 Verified the accuracy of 100% of outbound orders to reduce shrink. 
•	Collected data on damaged containers to carrier to determine root cause of 20-30 damaged boxes per day. 
•	Determined root cause of damaged boxes sent to carrier, by implementing 100% inspections on packaging product and providing input to supervisors on packaging product correctly. 

Forklift Operator/Order Picker (2009-2007)
Picked, scanned and loaded product into trailers.  Wrapped skids and strapped boxes for shipment.  Assisted shipping supervisor with the flow of product exiting the warehouse.

•	Promoted to QA inspector because pick order accuracy was 100%.
•	Exceeded individual performance metric (IPM) of 110units/hour by achieving an individual pick rate of 200 units/hour.
•	Increased picking process efficiency by 25% by evaluating new make+verify truck process and providing feedback to supervisors based on trial runs.
•	Trained 5 new and existing employees on how to pick, manifest and ship freight orders which led to increased daily production and standardization of freight order picking.

ACCELLENT, Englewood, Colorado
(2003-2007)
Injection Molding Operator 
Set up and operated Newbury 40-80 ton injection molding machine for production runs. Knowledgeable in reading drawings and blueprints to effectively meet and exceed expectations for product quality and production rates.

•	Increased the number of units ran per production run by using processing time to clean and trim finished parts. 
•	Decreased amount of defective parts by ensuring processing time remained consistent for each part.
•	Troubleshot to find the root cause of defects on finished parts.
•	Measured finished parts using micrometers and gages to ensure parts met quality and engineering specifications.
•	Experienced in reading and interpreting engineering blue prints to setup and run parts to meet quality specifications for color and weight.

EDUCATION

High School Diploma, Adams City High School, Commerce City, CO

CERTIFICATIONS and TRAINING

Certificate – Forklift Operator, T-Mobile USA, Aurora, CO
Certificate in– Project Management Fundamentals, T-Mobile USA, Aurora, CO
Trained on 80 ton Newbury and 40 ton Newbury Injection molding equipment 

SOFTWARE SKILLS
•	Microsoft Excel
•	Microsoft Word 
•	Microsoft Outlook
•	PkMS (RF Gun Technologies)
•	Micrometers