Michelle Stone michelle.stone.co@gmailcom Other Employment/Experience: Co-Franchisee of multiple restaurants, responsible for overseeing all aspects of a small business. Administrative Assistant, Great Expectations September 2006 – June 2012 * Front office/receptionist in a continuous multitasking fast paced environment * Answering and directing phone calls, greeting prospective clients * Ordering and maintaining office supplies, maintain postage, route incoming mail appropriately; mailing packages via Fed Ex, etc. * Support to all as needed * Troubleshooting client issues * Excellent time management skills * Point of contact for building management for keys, scheduling and preparedness of conference room * All administrative paperwork is accurately filed electronically and physically maintained and updated * Schedule appointments and meetings with clients * Handling of clients’ confidential information * Generating and compiling reports and statistics * Planning of member activities, including profit making and charitable events * Developed lasting client and business relationships that often resulted in referrals * Working knowledge of Word, Excel, Outlook, Publisher and proprietary software, multiline phone system, efficient and accurate data entry Interior Landscape Professional, Green Growing Things August 2005 – September 2006 * Develop and maintain relationships with clients in a face to face weekly visit * Care of indoor tropical plants Interior Landscape Professional, Plantation Services June 1998 – July 2005 * Develop and maintain relationships with clients for years which often resulted in upselling, referrals and involvement in events like university graduations * Warehouse Co-Manager; ordering , receiving and inspection of new plant inventory, assembling other team members requests for replacements * Entirely responsible for an offsite retail location which met monthly sales objectives for five years running Most recently taken on temporary assignments as receptionist and general office assistant.