MONICA SMITH
PO BOX 331 Eastlake, CO 80614
303-810-4801
smith.monica1979@gmail.com

OBJECTIVE

To apply the knowledge and experience acquired through diploma in Administrative to an entry-level customer service position.

QUALIFICATIONS

* 5+ years of individualized customer contact
* Computer literate in a variety of computer programs
* Handling and resolving problems resulting in customer satisfaction

CUSTOMER SERVICE SKILLS

* Sensitive to needs of customers	* Handled large amounts of cash
* Customer Account Management	* Accounts Receivable	* Multi-line phones
* Knowledge of billing platforms	* Type 45 WPM		* Flexible

EXPERIENCE

Housekeeper								9 months
Centura Health at Home						Thornton, CO

Sales Tax Volunteer							8 months
City of Brighton							Brighton, CO

Child Care Provider							18 months
Self Employed								Thornton, CO

Call Center Customer Care Representative				9 months
Echostar								Thornton, CO

Medical Administrative Assistant					13 months
Brighton Medical Group						Brighton, CO

EDUCATION

Medical & Dental Administrative Assistant
Parks College								Thornton, CO

Advanced Dementia Training Certificate
Centura Health at Home						Thornton, CO