Henry Joel Sensley 
P.O Box 4984
Boulder, CO  80306
PH#:  (941) 929-4953

Objective:         To obtain a position that may uitilize my extensive call center, leadership and buisness experience.

Professional Experience:

1982 to 1993  -  U.S. Army Staff Sergeant.   Responsible for the training, supervision and evaluation of  of up 20 soliders in a platoon.   In charge of  a Personnel  
                        Administration Center in support of 1300 soldiers.   Ensured timely processing of pay inquires, evaluations, promotions, movement orders, leave requests, 
                        and awards.  Served in various countries and was awarded 5 Army Achievement Awards and 2 Army Comendations Medals ending my service honorably              
                        in Fort Bragg, NC.

1993 to 1994  - Administraition Chief Specials Operations Trade Shows (Spec-Ops), Fayetteville NC.:  I hired, trained and evaluated 8 admin workers in support of  tradesh                                          
                       tradeshow with over 3000 attendees. Responsible for soliciting companies to rent booths at show, negotiating hotel rates,  establishing and maintaining tra  
                       tradeshow database.   Accomplished 2 successfull tradeshows in Ft. Bragg, NC and San Diego CA.

1994 to 1999  -  Tele Spectrum Worldwide Marketing,  Fayettevillle, NC.                
                                  a.  Customer Sales Resprsentative (CSR):   Handled high volume of outgoing sales calls alwaying meeting or exceeeding sales quotas.  Delivered    
                                       world class customer service and maintained a positive and cooperative  tone with customers and co-workers.  Promoted to management 
                                       with in  3 months.

                                  b.  Quality Facilitator:   Team leader for 15 CSRs.  Responsible for hiring, training and evaluations.  Ensured sales goals were consistenly met or 
                                                                     exceeded.  Monitored calls for quality assurance.  Managed multiple priorities and maintained effective results in a quota 
                                                                     driven workplace.     Passed the state insurance exam first time and awardede the J.C. Penney Insurance account.
                                                                     Met bonus requirements 10 out of 12 months.  Promoted to Call Center Operations Manager

                                  c. Operations Manager:   * Direct call center operations as a liason between clients, supervisors and call center employees.                                       
                                                                       * Responsible for motivating and supervising an outbound call center staff of 300.
                                                                       * Conducted hundreds of interviews with responsiblity of placement of over 170 employees.           
                                                                       * Developed system and call scripts to facilitate the effiecient management of call volume.    
                                                                       * Developed standardized quality evaluation forms based on my own theory that "the true measure of quality is 
                                                                         consistency", which were adopted throughout the company.                                                                                      
                                                                       * Conducted numerous train the trainer classes for the Quality Facilitators.
                                                                       * Ensured consistent training/development, motivating, coaching, evaluating, and retaining qualified staff.
                                                                       * Built a team that effectively supported client program, products and services.
                                                                       * Maintained service, talk/wrap time, data and both client and consumer satisfaction levels.
                                                                       * Ensured strict adherance to company policies and procedural guidelines.                   

2000 to 2001 - Sales Mgr Keller and Keller Insurance Company, Spring Lake NC.:    Hired, trained and motivated staff of 17 insurance agents.  As sales manager  
                      generatede revenue over 100k net for first year in business.   

2001 to 2004 - Owner "The Sensley Group" insurance Company, Fayettville NC.:  Moved to Florida

2005 to 2007 - Delivery Driver Busy Bee Cabinet Company, Northport Florida:   Delivered cabinets to homes for installation teams.   Ensured cabinets arrived on timely                                     
                      basis  and in perfect condition.  Moved to Venice Florida

2007 to Current - Cashier for Dollar Tree Store:  Maintained perfect performance evaluations as a cashier and stocker.

2007 to Current - Prep Cook for Sharkey's on The Pier, Venice , Florida:   Prepared consistenlty perfect sauces, crab cakes, shrimp and bread for serving in the premier
                                                                                                           resteraunt for beach dining in Southwest Florida.

Education:  

Ayer High School, Ayer Massachusettes 1982  -    Diploma               
Central Texas College, Ansbach Germany        -  32 Semester hrs.  Business Administration
U.S. Army                                                      -    Primary Leadership School and Advance Non-Commissioned Officer School, 

Computer skills:

Ms Word, Excel and Powerpoint;  telephony and proprietary call center systems.