Ashton Schell 
12332 Colorado Blvd Unit 50
Thornton, CO 80241
M: 720-232-4658 
aeschell20@gmail.com 
Career Overview :
Highly energetic and dedicated Customer Service Representative motivated to guarantee  customer satisfaction and contribute to company success. Extensive knowledge of  Darden Restaurants. Outgoing and driven to reach goals and grow with the company,  skilled and personable communicator who is a positive and proactive team player. 100%  detail oriented, efficient multi-tasker, creative and intuitive problem solver who works  well in high pressure situations. 
Core Strengths :
1.	Strong organizational skills 				              
2.	Active listening skills   
3.	 Seasoned in conflict resolution 				             
4.	 Creative problem solver Energetic work attitude 			
5.	Invoice processing Customer service expert 				
6.	Adaptive team player Data entry and processing skills 				
7.	Filing                 
8.	 Microsoft word and excel experience 				
9.	Multitasking 	           
10.	50-60+ wpm  						              
11.	Spreadsheets Inbound/outbound calls 				             
12.	 Time management skills 
13.	3+ years customer service skills  		                             
14.	Large call volume skills 
15.	Order entry 							
16.	High pressure calls

Accomplishments :
Customer Assistance                                                                                                                        	
	Worked with company systems such as Live Support, AS400 and diligently completed all assigned tasks, working overtime as needed.  Handled client  confidential information. 
Computed Data Reports                                                                                                               	
	Provided required weekly, monthly and quarterly reports listing new location opening figures, sales and late orders. 
Customer Interface                                                                                                                      	
	Greeted customers upon entrance and handled all cash and credit transactions. 	Assisted customers over the phone regarding store operations, product, promotions and orders. 
 Multi-tasking                                                                                                                               	
	Proven ability to email and communicate on the phone with proficiency. 
 Customer Service                                                                                                                         	
	Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. 
Database Maintenance                                                                                                                      		
	Assisted in the managing of the company database and verified, edited and modified members' information. 
Work Experience :
ReedGroup : Westminster, CO Janauary 2014- Current
Customer Service Specilist                                                                                                          

Responsible for completing daily tasks such as opening new Family Medical Leave of Absence and Short Term Disability claims as well as but not limited too baby bonding claims and Medical Leave of Absence claims that are specific to state and federal guidelines. Completing calls to the Employee's, Employer's as well as the treating Provider's office's. Completed monthly quality assurance and customer satisfaction meetings. Ensured that clients had updated information on their FMLA and Short term disability claims. Handled confidential information such as social security numbers, home address's, and phone numbers. Experienced high call volume and seasoned in high pressure calls. Strived towards being time sensitive to the work time at completing clients requested after calls and suceeded in having requests completed within four minutes after each phone call.  Responsible for attaching faxes to clients claim on an hourly basis and mailing invoices to the appropriate address. Strived to go above and beyond with every call with every situation and always providing the client with the highest quality of customer service. 

MBM Corporation : Aurora, CO  September 2012 - January 2014 
Customer Service Representative 
Responsible for new opening location orders and well as deliveries for Darden restaurants. Prevented store losses using awareness, attention to detail and integrity. Keying orders, trained 3 new employees in the last 6 month period. Cross-trained and provided back-up for other customer service representatives when needed. Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Managed quality communication, customer support and product deaggravated and upset customers with a calm demeanor to guarantee they were 100% satisfied. Worked under strict deadlines and responded to aggravated and upset customers with a calm demeanor to guarantee they were 100% satisfied. Completed O/S, Order Entry Edits, Maximum quantity, Key Performance Indicator, Missing Order Reports on a daily, weekly and monthly basis as necessary. Kept credits up to date on a daily basis as well as assisting other departments when necessary. Experienced high call volume with a stress free attitude. Inbound/outbound calls, worked directly with purchasing department on out of stock/and warehouse needs. 

Shelbyville Marina : Findlay, IL June 2011 - May 2012
Sales Associate/Gas Dock Attendant 
Key responsibilities include data entry, boat rental scheduling, proper procedures on boat rental applications, providing outstanding customer service skills, communication on lake/boat regulations and responsibilities, detailed communication of lake layout and danger areas, stocking shelves and coolers, reliable cash handling skills, answering inbound calls, filing, and participating in a team environment. 

Walmart : Taylroville, IL April 2009 - June 2011
Sales Associate 
Primary responsibilities include providing quality customer satisfaction and answering customer questions as well as aiding them when needed, maintaining stocked shelves and rotating product when necessary and discarding product with proper procedures. Preventing store losses using awareness, attention to detail and integrity. Multi-tasking in a high pressure and fast paced environment, covering and providing assistance to other departments when necessary, answering incoming calls, transfers, order entry, proficient cash handling skills.