SOLEDAD ROMAN
3001 N. Kenneth Ave
Chicago, Il 60641
Cell: (773) 987-6979
soledadroman@ymail.com

Professional Summary
•	Highly enthusiastic customner service professional with two years client interface experience.
•	Dedicated Customer Service as a Tax Professional who is self-motivated to maintain customer satisfaction and contribute to company success.
•	I'm an energetic girl who is self-motivated and results driven with strong communication, experience, problem solving and reasoning skills.
•	Responsible and hardworking person who can collaborate with a team and produce quality work on tight deadlines.
•	I'm willing to learn new things, I'm a fast learner, experience, dynamic, energetic, organized, flexible and I really love to work.
•	I'm a positive, reliable, talented, self-directed, productive, diciplined, adaptable, positive, very fast worker, dependable, and organized
Skill Highlights
•	Tax Preparation                                                                                    Customer Service Expert                                                          
•	PeopleSoft Knowledge                                                                         Opening/Closing Procedure
•	Strong Organizational Skills                                                              Microsoft Excel
•	Independent Worker                                                                            Telephone Skills
•	Microsoft Excel expert                                                                         Filing and Data Archiving
•	Strong Communication Skills                                                             Quick Learner
•	Fluent In Spanish                                                                                  Cheerful and Energetic
•	Front Desk Training                                                                              Flexible Scheduling
•	Marketing and Advertising                                                                Available To Work Extended Hours
•	Sales Experience                                                                                  Active Listening Skills
•	Energetic Work Attitude                                                                     File/Record Maintance
                                                                   Work Experience
April 2013          Alternative Staffing
                         Cicero, Il
                         Machine Operator
•	Operate the machine by putting the correct material and the correct measument.
•	Wiped the machine, tools and the workplace to maintain it safe.
•	Determine how much material I was going to need for the work order,
•	Fill every single space in the sash car, that were like 60 pieces each space.
•	Trained and instructed the new helpers.
•	Detect Production problems.
•	Put the sashes all together to form a complete window
•	Go through a whole process and put the hardware on
•	Put the glass on the window, clean the window and then wrap it.
January 2011       H&R Block
                           Cicero, Il
                           Tax Professional
•	Do clients returns electronically and explain their refund,
•	Received, recorded, bank cash, checks, vouchers as well as reconciled records of bank transactions.
•	Managed incoming and outgoing calls the office.
•	Scheduled and confirmed appointments for my clients and walk ins.
•	Resolved clients questions, issues, complaints, and claims.
•	Maintained the front desk, the office neat and in an organized way.
•	Organized files, made copies, sent faxes, handle all incoming and outgoing correspondence.
•	Perform office opening/closing duties. This includes counting the cash drawer and check everything that would be working properly.
•	Developed highly empathetic client relationships.
February 2011   Hospitality Staffing Solutions
                          Chicago, Il
                          Housekeeping
⦁	Managed fifteens rooms of full service in the hotel
1.	Hand dusted and wiped clean office furniture, fixtures and window sills
2.	Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions
3.	Swept and damp-mopped stairways and hallways.
⦁	Emptyand clean all waste receptables
1.	Cleaned and return vacant rooms to occupany ready status
2.	Stocked toilet tissue, paper towels and other restroom supplies
3.	Kept utility sink rooms clean, neat and orderly condition
4.	Supplied guests with extra towels and anything else they requested
5.	Stocked room attendant carts with linen and supplies
6.	Clean the rooms as the satisfaction of the clients
7.	Clean dormitories, athletic buildings, lab and research areas, academic buildings and office areas
8.	Clean break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
9.	Cleaned and maintained bathrooms and showers clean. Swept and mopped floors
June 2009 to
February 2011   Chicago Tribune
                           Northlake, Il
                           Machine Operator
•	Maintained proper stock levels on a line
•	Fill every single hopper of the machine so it wouldnt be without paper and somit would continue running
•	Check the paper/newspaper that would be good and be the correct one
•	Lubricate, wipe the machine, swept the workplace to maintain safety and clean
•	Complete and enter quality records, scrap reports and machine logs in timely manner
•	Determined materials, tools and equipment needed for production orders
•	Changed the equipment over to a new production
•	Developed production tracking and quality control systems, analyzing production, quality control, maintance and other operational reports to detect problems
•	Maintained proper stocked levels on a line
•	Started the machine operations by inserting control instructions into control units
•	Trained, directed, instructed apprentices and helpers 
              EDUCATION AND TRAINING
2007     Carl Schurz High School
               Chicago, IL
•	High School Diploma
•	Member of the Photography Club
•	Member of the Soccer Team
•	2.8 GPA
•	Statistics Academic Achievement Award
•	Commercial Photography coursework
•	Cousework in Computer Science, and Physics
2007 East West University
           Chicago, Il
•	Criminal Justice; No Degree
•	Legal Studies work
•	Coursework in Counseling and Social Work
•	Education in Reading
•	Education in basic courses like math, computer skills, and criminal law
H&R Block Tax Course
Cicero, Il
•	Tax Professional
•	Corporate Taxation coursework
•	Continuing education courses focusing on the Major  changes in the Tax Professional Career
•	Coursework in Sock and Dividends, Intermediate Capital Assets, Advanced Small Business, Intermediate Cancellation Of Debt Income and More.