Rose Rodriguez
_____________________________________________________________________________

4672 W 20th St Rd Unit 2012                                                                              970 / 301-4504
Greeley, Co 80634 

Objective : To obtain a challenging position that utilizes my skills and abilities to the fullest.

Experience : Dr Welch and Associates
                       Receptionist / Medical Record Clerk /  August 2011 to August 2013               
                        I check in patients and also verify insurance for each patient. I also schedule 
                        appointments. I also assist in the medical record department. I prepare charts
                        for up to 8 physicians for the next day. I also translate when needed. Perform
                        other duties as needed.                   
  
                        First National Bank
                        Consumer Banker / CSR Call Center / February 2005 - May 2008
                        Assisted customers on a daily basis. Opened new accounts for customers. Made sure 
                        that customers are offered the right products and services thst met their needs.
                        I also processed consumer loans. Assisted in the call center as a customer service 
                        representative. Handled a very high volume of incoming calls. Assisting customers 
                        daily with account issues and resolve their issues.

                       Wells Fargo Bank
                       Lead Teller / January 2003 - June 2004
                       Process customer deposits daily, balance and reconcile cash drawer daily.
                       Assist Service Manager with daily and monthly audits. Performed other duties as
                       needed.

                      Wells Fargo Mortgage
                      Administrative Assistant / September 2003 - December 2003
                      Assisted Branch Manager with weekly and monthly reports. Also assisted 
                      Loan Officers in the processing of mortgage loans which consisted of 
                      refinances and purchase loans.

                      Wells Fargo Bank
                      Customer Service Representative / February 1998 - September 2003
                      Assisted customers daily with their accounts. My job consisted of alot
                      of research on customer accounts. Ex: Checking, Savings, Certificates
                      of Deposits.

                      Additional Training
                      Management Training Expectations                            Pre Supervisor Orientation
                      Electronic Timesheet                                                      IRA Accts. / Certificate of Deposits

                      Computer Skills                                                               Communication Skills
                       Word Perfect                                                                  Bi-Lingual / English / Spanish
                       Excel / Data General

                     To Whom It May Concern:

                   I am writing this letter in response to the Universal Banker position. I am ready for the
                  challenge and I know that I have the necessary skills to do the job. 

                  As my resume indicated that I have worked in the financial services for 10 years. 
                 I also have 2 years of medical receptionist experience. I am a fast learner. In addition,
                 I have learned to deal with a wide variety of people, from the pleasant customers
                 to the very irrate. In every case, I assess their needs and how the bank / or the 
                 physicians office can address them more effectively. The vast majority of my customers
                 have walked away content. More importantly, they have returned to do business with us
                 again. I know that I have the skills to perform the duties required to do the job.

                 If you are looking for an experienced professional to provide superior service and
                 to promote customer satisfaction, you've found one.

                I hope that you will call me at (970) 301-4504. Thank you for this opportunity to 
                discuss my qualifications.

                Sincerely 
                Rose Rodriguez