KATRINA L RIVERA-ANGUIANO 925 South Troy Street (720)434-1227 Aurora Colorado 80012 (720)288-2612 guerarivera6@yahoo.com CAREER OVERVIEW: Customer service Repesentative,client relations,Data Entry Dedicated customer service repesentative with motivation to maintain Satisfaction and contribute to company success CORE STRENGHTS: *Creative problem solver *Strong Organizational skills *Excellent communicatopn skills *customer service oriented *skilled telecomunicator ACCOMPLISHMENTS: Customser Relations: *Earned highest marks for customer satifaction, company wide Telephone service: *professionally processed 80+ calls per day providing information and service to ensure customer satisfaction Customer Service: *Researched,calmed and rapidly rsolved clients conflicts to prevent loss of key accounts WORK EXPERIENCE Equant Marketing Group From February 1999 To November 2000 Aurora Colorado Inbound and Outbound customer service *Answered calls and helped customers with complaints.And Entered Then into the company data base. Also I made outbound calls to ask customers if they wanted to sign up for the product that we were offering. *Provided customer service for an average of 80 call per day answering customer inquirie,solving problems and providing new product information. EDUCATION School: Palisade High School Studies: High school Degree: N/A City- Palisade State-Colorado Country-USA Study the basic high school stuff but had to drop out to take care of my 2 year old son. I also started working to support him and my self when i was 17 years old. KEY WORDS I do not have a high School diploma but i am willing to get one Or a GED if it is required