Carol Bonner  3035198392
 
Carol Bonner
 
Carol Bonner 
18121 E. Hampden Ave C-128
Aurora, CO 80013
Phone: 303-519-8392
Bohnercaren75@gmail.com
Objective:
 
Seeking Administrative Call Center Support
 
SUMMARY
 
Achieved exceptional success in multiple professional customer service positions.  Demonstrated professional phone etiquette while handling inbound/outbound calls.  Proven customer service skills involving communication of product features and benefits. Strong technical focus in computer keyboarding MS Office Suite and basic accounting.  Excellent inter-office communication skills and adept at following defined policies and protocols
 
EDUCATION
 
Red Rocks Community College
Major: AS Chemistry
GPA: 3.77
•	
Colorado School of Mines
Major: Chemistry
Minor: Business Economics
GPA: 3.50
 
WORK EXPERIENCE 

Insight Global/Nelnet
Call Center Student Loan Advisor
09/15/16-04/01/18

•	Providing educational information to borrowers with a primary focus on loan financing, interest accrual and repayment options 
•	Skilled professional phone etiquette and communication through email
•	Excellent customer service skills 
•	Calculating daily, monthly and annual student loan interest 
•	Calculating student loan payments for various loan terms 
•	Processing student loan payments or balance pay off by phone
•	Assisting borrowers with payment, interest, and loan balance discrepancies on statements
•	Detailed explanation of all student loan payment options available to borrower 
•	Tabulating and reporting interest capitalization to borrowers 
•	Detailed explanation of student loan terms i.e. capitalization, amortization...
•	Conducted detailed interviews with borrowers to qualify them for deferments and forbearances
•	Advised borrowers of formula and methods to calculate daily interest accrual, amortization, payment calculations and repayment plan qualification  
•	Processing between 40 and 50 outbound calls a day. 

Kelly Services/Anthem  
Call Center Health Program Representative 
11/23/15-08/15/16

•	Effectively communicating program features and advantages motivating members to enroll into Care Management programs 
•	Processing inbound and outbound calls and accurately recording call details while using printed materials including call scripts based on client requirements.
•	Directs member inquiries to the appropriate clinical staff while following established defined policies and protocol
•	Accurately verifying and entering demographic, contact, and physical health information into benefit program database
•	Maintain consistent call flow effectively transferring members to appropriate transfer points and maintaining the highest quality standards.

Hudson News 
Accounts Payable  
08/04/2014-11/22/2015
 
•	Excellent customer service skills and skilled professional phone etiquette
•	Calculating cost and retail for multiple vendor invoices 
•	Calculating cost and retail for multiple vendor credits
•	Verified Shipping and receiving records and determined credits and invoices for payment
•	Demonstrated independent critical thinking processing weekly warehouse receiving for payment 
•	Tabulating and reporting weekly product losses 
•	Tabulating and reporting weekly product increases 
•	Tracking and reporting outstanding accrued credits
•	Tracking and reporting purchases accrued
•	Demonstrated critical thinking skills successfully conducting inventory for million dollar retail business
•	Acted as a liaison between customers, colleagues and sales floor staff  
•	Demonstrated exceptional multitasking skills and efficient time management.

Radio Road
Customer Service/Sales 
08/2011-08/03/2014
 
•	Skilled professional phone etiquette and communication through email
•	Excellent customer service skills 
•	Played a key role in processing daily financial transactions and preparing bank deposits  
•	Held key responsibilities including routine inventory of stock as often as once a quarter as well as reordering products based on current stock levels.  
•	Reconciled shipping and receiving records
•	Maintained Quality Control of Shipments  
•	Skilled professional phone etiquette and competent customer service skills 
•	Acted as a liaison between customers, colleagues and sales floor staff directly delegating responsibilities to attend to patrons needs.  
•	Directed store merchandising in accordance with market trends
•	Networking with chamber of commerce and other business organizations as well as the local community in general to promote the organization in a helpful and friendly venue such as community events
•	Demonstrated exceptional multitasking skills and efficient time management.

Septodont-Confidental
Laboratory Assistant Research and Development
05/2010-11/2010
 
•	Worked directly with the Research and Development supervisor to coordinate daily lab activities and schedules.  
•	Successfully carried out organic and inorganic chemical synthesis
•	Implemented laboratory protocols to test final products 
•	Demonstrated practical reasoning in purchasing office supplies, and coordinated equipment maintenance.  
•	Delegated daily responsibilities to subordinates, communicated safety policies and protocols 
•	Maintained accurate records of experimental data using Microsoft Excel 
•	Prepared oral and written reports for bio-compatibility tests using Microsoft Word 
•	Purchased new equipment and laboratory supplies 
•	teaching technical equipment seminars
•	Produced reports, and interoffice memos as Word documents as well as oral presentations using Power point.
•	Communicated written and oral instructions between laymen, technicians and management.

Colorado School of Mines
Laboratory Tech Chemistry Department, 
06/2005-05/2007
 
•	Worked directly with the Chemistry Department Chair coordinating administrative functions for the chemistry labs.  
•	Acting as liaison between faculty, administration and students to provide instructions and answer questions about laboratory documents schedules and special projects.  
•	Maintained an Access database and Excel spreadsheets to purchase equipment and office supplies as well as track inventory and reconcile shipping/receiving invoices.  
•	Coordinated routine equipment maintenance.  
•	Writing grant proposals with Microsoft Word to fund safety projects and acquire new laboratory equipment.
•	Preparing and delivering safety training seminars 
•	Managing 6-10 employees, delegating daily responsibilities to subordinates,   
•	communicating safety policies and protocols and preparing weekly time sheets
•	Responsible for implementing educational laboratory experiments involving Chemical Extractions, Distillations, and Titrations
•	Efficient execution of Laboratory Protocols 8260B, 200.2, 200.7, 3050
•	Basic Instrumental Analysis using GC-MS, ICP-MS, XRF and UV-VIS
 
References

 Kazoo/Jet Pets              Jenny Arnpriester                            720-277-6036
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