Larry Putman
9999 E. Yale Ave., #D304 ▪ Denver, CO 80231
larryputman@yahoo.com ▪ 303.671.7565 home
 
Bus Operator
~ Summary of Qualifications ~
·       Significant experience safely transporting hundreds of passengers to and from various destinations; recipient of multiple employee recognition awards for performance excellence.
·       Proven track record of success following company operation protocols with comprehensive knowledge traffic regulations. 
·       Strong customer service skills, courteously interacting with a diverse range of individuals; able to quickly address questions and concerns, and defuse potential problems before escalation. 
·       Adept at ensuring compliance with safety and industry standards as well as company administrative requirements to achieve performance expectations and goals. 
·       Hardworking and trustworthy with a reputation for timeliness and dependability; highly flexible with ability to rapidly adjust to changes or additions to responsibilities.
 
Professional Experience
Emeritus Senior Living — Denver, CO              
Resident Assistant, 12/2010 to 04/2012
Provide essential and compassionate care to residents, assisting with daily personal needs, including hygiene, dining, and rest. Redirect residents to proper room. Offer emotional support and comfort. Clean individual rooms, wash clothes, and ready attire for following day. Document resident status; take vital signs for first response forms. Notify physicians, nurses, family members, and hospice of status change. 
·      Received Employee Recognition Award and cash gift for knowledge of safety facts.
·      Demonstrated excellent interpersonal skills, effectively relating to peers, residents, family members, and administrators.
MV Transportation — Denver, CO              
Bus Operator, 12/2007 to 12/2009
Safely transported passengers, ensuring safe and timely arrival to destination. Served as face of company, greeting passengers with a smile and positive attitude. Provided door-to-door service, including carrying of luggage. Ensured safety of individuals requiring special assistance, such as those with walkers, strollers, or wheelchairs. Secured passengers with seatbelts and Q'Straints. Communicated with radio dispatch using 10-codes. Utilized navigation system and electronic client manifest to determine daily schedule, chart best route, and record ticket / cash transactions. Performed daily pre- / post-trip walk-around inspections. Accurately recorded and reported key data to dispatcher, including ticket / cash transactions, passenger head count, and no shows. 
·      Honored as Employee of the Month based upon dedication to customer service and keen attention to detail. 
·      Exercised exceptional awareness and safety practices with zero accidents throughout tenure. 
·      Selected to train new hire based on solid knowledge of route and compliance with company policies and procedures. 
MV Transportation — Denver, CO              
Bus Operator, 1/2006 to 5/2006
Transported passengers safely to and from destinations, ensuring well-being and giving extra care to individuals with special needs. Welcomed guests and promoted positive company image. Operated electronic manifest and navigation system. Recorded vital data and delivered to dispatch. Practiced safety and excellence standards on a continual basis.
·      Recognized as Employee of the Month for diligence to duty and high performance standards.
·      Trained new hire due to exceptional attention to detail and trusted adherence to protocols.
UPS — Denver, CO              
Loader / Sorter, 1/2005 to 11/2005
Ensured proper delivery of packages in fast-paced environment while exhibiting safe lifting / bending practices during loading process. Continually moved packages from 0 to 75 pounds onto conveyer belt as Loader, and organized for accurate delivery as Sorter.
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Prior experience as Telemarketer with Trendwest Resorts—making outbound calls, scheduling appointments, and recording customer data into propriety computer system.

Education
Clerical Training Certificate of Completion
Job Corps Center, Denver, CO