Eric J. Ortega
(720)365-7007
1384 W 103RD Place
Northglenn, CO 80260
www.nauticaballer81@yahoo.com
SUMMARY: I would like the opportunity to apply for a position with your company. I have a good attitude and a desire to learn and succeed.
CAREER EXERIENCE:
10/01/2010 - Present (Unemployment due to VitraSun Bankruptcy)
07/16/08 - 10/01/2010 – VitraSun
Manager: Lee Bergstreser (303-669-8780)
Position: Fulfillment Center Specialist
I was hired as a shipping and receiving specialist but was promoted to a supervisor on 05-01-09 of my employment. It was my job to ensure all warehouse employees are trained and managed by monitoring the capabilities of each individual and maintaining records that identify employee strengths and weaknesses. My expertise was creating and maintaining strong interpersonal relationships with employees. I also maintained integrity of the company’s policies throughout the facility and ensuring all orders are filled and shipped within 24 hours. I was certified with the Walkie Stacker Lift and completed a Crown Equipment Operator Training Program. My other responsibilities included quality control and making sure all returns were logged in within 24 hours. 
12/11/07 - 05/09/08 Collection Company of American (CCA)
Supervisor: Vanessa Rivas (303-267-4154) 
Position: Loan Recovery Specialist

I was a loan specialist that contacted individuals that defaulted on their student loans. It was my job to contact them via mail or telephone. During this process, I made acceptable re-payment arrangements with them to pay in full or partial payments. I also performed skip tracing and issued administrative wage garnishment orders. I used strong customer service abilities to answer consumers’ questions regarding their account. 
3/15/04- 10/18/07 Kroenke Sports Enterprises(Pepsi Center) 
Supervisor: Kat Hardy (303-405-6173) graveyard shift 
                                                              Position: Dock Master/Forklift Operator 

I was hired as a Security Guard; however, I was stationed as the Dock Master for 12 months of my employment at the Pepsi Center. As Dock Master, I obtained my certification as a forklift operator. I supervised shipping and receiving of inventory for the Pepsi Center. The position also entailed matching vendor’s invoices to equipment and merchandise received and then updating both hardcopy and automated system. I staged completed pallets in designated areas. I have overall basic knowledge of warehouse computer systems. I adhered to good manufacturing practices and safety standards and was responsible for meeting productivity requirements. I made it a goal to keep the warehouse clean and organized.
　
　Kroenke Sports Enterprises(Pepsi Center) 
Position: Security Guard 4/1/05 to 10/18/07

As Security Guard all activities in and around the Pepsi Center were dispatched and logged into the computer system. My duties also required me to escort belligerent and intoxicated patrons off the property. I was responsible for creating and issuing credentials. All credentials were audited and logged into the TMSS system. I established and maintained a professional working relationship with Kroenke Executives and NBA, NHL, CFL Team Managers. Customer Service was a high priority.
11/2001 - 3/2004 Overland Trading Company 
Supervisor: Deineah Lucero (720-620-9269) daytime 
                                                                 Position: Assistant Store Manager 

I was responsible for hiring new employees and processed pay roll for all employees. Maintained complete and accurate store records and other duties assigned by my store manager. I carried out assistant store manager tasks and interacted with customers to create a pleasant and enjoyable shopping experience for them. I was recognized for satisfying customer needs and maximizing the sale of shoes and accessories.
References:
Debbie Stafford, Account Manager at Cap Mark (303)927-5378
Mike Le, Loan Collection Specialist, (720) 939-0458
                                              Sherry Cole, retired US Dept of Education (303) 853-4253