Eric Netik
	
12745 Bellaire St
Thornton, Co 80241
Phone: 720-296-6964
Email: Retribution2012@live.com

Work Experience:

November 2007-February2009 Phoenix Turbine
204 N. Link Ln Fort Collins, Co. 80524 (970) 495-0295 Supervisor: Mike Netik (Company President)
Mechanic: Duties
Dis-assembly of helicopter turbines
Inspection of gear box/pats of turbine
Maintenance/cleaning of parts
Sandblasting/capping of parts
Re-assembly of Gearbox/turbines
February 2009-Novermeber 2009 Center Partners
4401 Innovation Drive Fort Collins, Colorado 80525 Supervisor: Ruben (Tier 2 Supervisor)
Technical Support for Tivo DvR: Duties
- Trouble shooting Software/Hardware/Networking issues.
- Right Now/WebCC/Hal-D/Transera Data base

March 2010-November 2010 Golden Peaks Care And Rehabilitation Center 
1005 East Elizabeth Street Fort Collins, CO 80524 (970) 482-2525 Supervisor: Melissa (Nurse)
CNA (Certified Nurse Aid): Duties
-Physical Rehab for the Elderly
-Mental and Emotional Support
-Health/Hygiene Preparation
-Feeding/Grooming

December 2010- May 2011 Center Partners
4401 Innovation Drive Fort Collins, Colorado 80525 Supervisor: Adam Rachid (Floor Supervisor)
Tivo Technician: Duties
- Technical Support for Tivo DvR
- Trouble shooting Software/Hardware/Networking issues.
- Right Now/Hal-D/Transera Data base
- Corrective call flow quality of assurance assesments.

May2011- June2012 IBM
6300 Diagonal Highway Boulder, Colorado 80301 Supervisor: Jessi Siler (Floor Supervisor)
ID Admin: Duties
- Support for MainFrame systems
- Mainframe Support: Creation, Deletion and Modification for IDs throughout multiple Mainframe systems
- Lotus Notes, Sametime, Microsoft Office, Microsoft Excel, Mainframe, Linux, Windows XP/7

July2012-March2013 Skybeam
619 14TH ST SW, LOVELAND, CO, 80537
Technical Support representative. Tier 2 Tech. Chat Tech, email support Tech, QoS agent. Tier 1 trainer.
- Network Technical Support
- Internet conditioning support.
- Spark system, CSG and Sugar systems. Command prompt and Telnet support. 
- Trouble Shooting software systems for PoE units
- Router support and wifi link up. 
- MAC Authentication
- Corrective call flow quality of assurance assesments.

Skills

Excellent Communication 
Excellent Customer Service
Better than average with computers
Efficient
Accurate
Detail oriented
Organized
Comfortable with multi-tasking
Comfortable in fast-pace
Punctual
Quick learner
Typing
Independent worker
Good team skills
Understanding of Software, hardware, networking
Upbeat
Outgoing
Friendly
Empathetic

Education

Poudre High School: Diploma 2007 
Front Range Community College: Nurse Aide Certification 2010

References

Jessica Simmons: (720)5887012
Jennifer Casto: (970)3013723 
Adam Rachid: (970)4020296