Teresa R. Mozee 
1784 South Pagosa Way 
Aurora, Colorado 80017 
303-750-0655 
720-436-3362
teresamozee@yahoo.com     
  
Summary of Qualifications
Four years experience providing exceptional customer service in a high-call volume center. Ability to utilize organizational skills and attention to detail to provide support for 50-100 calls daily. I worked in a group of twenty co-workers successfully and proficiently. Retain a friendly and professional phone performance.

Skills 
Microsoft Word, Excel, Access, Windows 3.1 Microsoft Works, type 35wpm, multi-line phones, Microsoft Office, heavy fax and copy handling, navigating the internet, data entry, systematized, time management, composing letters and memorandum, filing alpha and numeric, scheduling, troubleshooting, order entry, routing calls, email, and database
 
Professional Experience
Processor,  Goodwill Industries  04/08-12/10 						
•	Interacted with and supported 10-20 customers on daily basis while stocking clothes
•	Organized and managed store stocking processes and procedures
•	Exceptional performance as a volunteer resulted in being hired within a week
•	Priced, sort, hung, distributed, and tagged donated clothing
•	Cleaned work area and break room						                  							                                                                      
Customer Service Representative, MCI  08/00-02/04
•	Handled 50 to 100 calls daily and resolved customer accounts
•	Navigated through systems simultaneously and a number of databases 
•	Order entry and implemented to close successfully
•	Assisted 25 field representatives through providing information on billing
•	 Troubleshooting accounts
•	Noted each call with information regarding order, existing account, and bill                                                        
Receptionist, Commonwealth United Mortgage  05/97-08/97
•	Answered multi-line phone
•	 Greeted customers and clients in a friendly manner
•	Opened and closed place of business daily
•	Took messages and distributed mail for co-workers
•	Filing

Receptionist,  Stone & Webster Engineering Inc. 01/98-08/98
•	Scheduled meetings and appointments as needed,  greeted guests and clients
•	Responsible for opening and closing place of business daily
•	Answered multi-line phones and routed calls to over 100 employees
•	Assigned to draft correspondence including letters and memorandum 
•	 Distributed mail and timesheets, filing alpha and numeric