Pana Moua
1615 Rose Ave E.
Saint Paul, MN 55106
(651)497-4558
pnm011@gmail.com

Education
University of Minnesota Twin Cites 
Fall 2011-Spring 2013

Metropolitan State University
Fall 2013

Experience
Customer Service Rep, Apogee Retail 
June 2013-August 2013
•	    Take over 100 incoming calls each day
•	 Help schedule donation pick up dates for donors 
•	 Answer any questions the donor may have
•	 Track to see where the donation truck is
•	 Perform accurate data entry of donors information

Cashier, Carmike Cinemas 
March 2008-November 2012
·	Operate cash register efficiently. 
·	Provide great customer service by directing them to the right answer  
·	Multitasks between answering the phone and helping customers at the register
·	Responsible for doing refunds and letting the supervisors know
·	Maintain a clean environment by cleaning windows, tables and sweeping the floor
·	Awarded employee of the Month in August 2008 

Cashier, Como Zoo (Zooper Town) 
March 2007-August 2007 (seasonal)
·	Provide customer service for and handle the payments of hundreds of customers daily
·	Maintain a clean work area
·	Serve fresh  food in a timely manner

Volunteer
Student helper, Laura Jeffrey Academy 
March 2011-May 2011 – 2 hours weekly
·	Help individual students in a classroom setting with math and reading.

Skills
·	Proficient with Microsoft Word, Excel, PowerPoint and Internet research
·	Bilingual in Hmong and English
·	Ability to learn in a fast pace
·	Able to work individually or as a team