Veronica Montoya
3080 29th Street #20 Boulder, CO. 80301- Cell: (719)778-1305 
Veronica_v186@yahoo.com

LJob Objective L
To obtain a position where I could utilize my skills, which include, my attention to detail, my typing skills and my knowledge of computer operation.

L Career Overview L
Excellent communicator with 7+ years experience working in a demanding call center environment as a Customer Service Representative. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. 
   
L Work Experience L
Spirit Halloween                                                          September 2012 to November 2012
Sales Representative/Cashier                                                                                       Boulder, CO.
Assisted Customers with products and concerns. Operated cash register, answered the phone, took inventory.

AT&T Mobility                                                                                  June 2008 to August 2011             Customer Service Agent                                                                                                      Pueblo, CO.
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Promptly responded to general inquiries from customers and staff via e-mail and phone. Received multiple reviews acknowledging my level of dedication to excellent customer service. Earned "Perfect A ttendance" for three consecutive quarters in 2009 and for eight quarters total during my employment.
 
RMS                                                                                                   September 2006 to June 2008
Receivables Management                                                                                                      Pueblo, CO.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

L Educational Background L
Colorado State University-Pueblo                                                                           Pueblo, CO.
 Majored in English and Secondary Education                                                          Took time off
I earned approximately 85 hours at Colorado State University. I started out pursuing a career  in Secondary English Education. I changed my major after I decided I wanted to pursue a degree in Apparel Design at the CSU Fort Collins. I would need to move to Fort Collins to further pursue that major so I took some time off.
 
Central High School                                                                                                             Pueblo, CO.
Earned a High School Diploma                                                                                Graduated 2001 
I consistently earned Merit Roll and Honor Roll awards. I graduated with a Silver Cord. I was awarded the Governor's Opportunity Scholarship and the Beck- Ortner Merit scholarship for furthering my education in college. 

L References L
Chad Ashley - Electrician                          Pueblo, CO.                                           (719)778-0852        
Nadine Garcia - Educator                         Pueblo, CO.                                            (719)369-9217                                              
Alexis Boulet - Data Analyst                 Pueblo, CO.                                             (719)248-7844