Heidi Malewicki
				  511 East Broadway
				   Winona, MN 55987
				 Phone: 507-429-4424 (Cell)

				  Work Experience

Data Entry/QA Specialist, ABR Employment Agency/Logistics Health, Inc., La Crosse, WI
November 2011- December 2011
	-  Completed Immunization forms through Mednet.
	-  QA'd Immunization forms.
	-  Completed Vision forms through Mednet.
	-  QA'd Vision forms.
	-  Completed Audio forms through Mednet.
	-  Completed ABO/Blood Draw forms through Mednet.
	-  Attached Customer Service surveys through Mednet.
	-  Worked with Microsoft Word and Excel Daily
	
Scanning Specialist, ABR Employment Agency/Logistics Health, Inc., La Crosse, WI 
January 2011-November 2011
	-  Prepared Military Medical and Dental documents for scanning.
	-  Scanned documents into the system.
	-  Processed data entry into MedNet database.
	-  Sorted Military Group Events.
	-  Scanned Military Group Events into MedNet Scan.
	-  Worked with Microsoft Word and Excel daily.

Customer Service Rep. APAC, Inc., La Crosse, WI		 January 2009-September 2010
	-  Answered inbound calls at the call center.
	-  Directed the calls to the correct department.
	-  Troubleshooted with customers if they had troubles with their phones.
	-  Weekly coaching with supervisors letting me know our stats, and how the calls were
	   going with the customers.
	-  Worked with the computer program ACSS.
	-  Solved billing errors on customers bills, and issuing credits back.
	-  Followed the companies requirements for call sequencing models, weekly stats, and
	   attendance.
	-  Daily contact with co-workers, and supervisors, to maintain a good work ethic.

Assembly, WinCraft, Inc., Winona, MN				          August 2003-July 2008
	-  Determined work assignments and procedures for the day.
	-  Ordered all parts and supplies that were needed to assemble the work.
	-  Kept work assignments in date order so it was easier to know what needed to be out on
	   a certain day.
	-  Assembled basic to complicated clocks and individually packaged them into boxes.
	-  Averaged 600+ clocks per day, and removed orders off the computer system.
	-  Demonstrated how to put a product together.
	-  Able to meet deadlines on time.
	-  Knowledge of how to make things easier, faster, and more efficient while providing a 
	   good quality product.
	-  Daily contact with co-workers and supervisors and occasional contact with the general
	   public, if there was a scheduled tour.

Office Assistant, Walnut Street Dental, Winona, MN		          April 2003-August 2003
	-  Presented the office in a professional manner by keeping it looking nice and clean.
	-  Pull patients charts for the week and kept them in date order of their appointments.
	-  Utilized a computer to make the appointment schedules for my co-workers. 
	-  Answered telephones, directed calls, and took messages.
	-  Maintained files manually in alphabetical order.
	-  Daily contact with the general public and co-workers.

Retail Salesperson, Two Plus Two- Winona Mall, Winona, MN         May 2000-August 20003
	-  Recommended, selected, and helped locate or obtain merchandise based on customer
	   needs and desires.
	-  Pierced ears for customers of all ages from 6 months old to 60 years old.
	-  Opened and closed the store.
	-  Organized the store to make it more appealing.
	-  Maintained open communication with my supervisor.
	-  Made sure the cash register had the right amount of money in it nightly.

				  Education

		Rochester Community and Technical College			       2002-2004
		Major: Retail Merchandising, Interior Design Option

		Cotter High School						       1999-2002
		High School Diploma

				Employment References

	Dr. Brad and Alicia Bullard				Gwen Rood
	Dentists						Co-Worker from ABR 
	120 Walnut Street					Viroqua, Wi
	Winona, MN 55987					Phone: 715-497-4916 (Cell)
	Phone: 507-452-1092 (Home)

				Personal References

	Lindsay Hanson						Jennifer Olsen
	Friend for 18 years					Friend for 2 years
	Bluff View Apts 32nd St. S				Winona, MN 55987
	La Crosse, WI 54602					Phone: 507-429-3106 (Cell)
	Phone: 507-327-2600 (Cell)