Megan M. Lusardi

P.O. Box 1626  Nederland, CO 80466  303-502-6367  E-Mail: meganlusardi1@yahoo.com

Objective
To work in the Customer Service industry while sharing my passion and enthusiasm for helping others.

Education / Certifications
University of Northern Colorado, Greeley, CO 
Bachelors of Science in Sports and Exercise Science with a Minor in Nutrition (2010)

Certifications:  
ACE Certified Personal Trainer 
AFAA (Aerobics and Fitness Association of America): Group Fitness Instructor
CPR/AED
First Aid

Work History / Experience
Front Desk Receptionist. Boulder Mountain Lodge, Boulder, CO			                        April 2011-Present 
•	 Secure guest’s reservations, check-ins and check-outs. 
       General upkeep of hotels property including cleaning, trash pick-up and preparing rooms for guests stays. 
       Cater to guests needs; setting out breakfast, laundry, answering questions. 

Volleyball Referee. Gilpin County Recreation Department, Gilpin, CO                             February 2011-March 2011
•	Instructed and enforced the rules and guidelines for the game of volleyball. 
•	Performed set-up and take-down procedures for the net, referee stand and other game equipment. 
•	Reported final scores to the program director. 

Snow Sports Instructor. Eldora Mountain Resort, Nederland, CO                 	        December 2010-April 2011
•	Teach 4 to 12 year old children how to Ski and Snowboard. Instruction includes putting on boots, winter clothing,  skis/snowboard, explaining parts of equipment, basic, intermediate and advanced skills. 
•	Provide a rewarding and fun experience for the resort guests. 
•	Enforce all safety regulations in order to keep guests and employees in good health.  

Intern.  The Conditioning Spa, Greeley, CO					            May 2010 to August 2010
•	Teach Senior Aqua Fitness classes three times per week. 
•	In training to become an instructor of SilverSneakers, a nationwide fitness program for Seniors consisting of muscular strength and range of movement exercises/activities. 
•	Fill-in as needed at the Front Desk. Responsibilities included setting up memberships, retail sales and cleaning. 

Customer Service Representative.  Bike Peddler Cycling and Fitness, Greeley, CO         May 2010 to August 2010
•	Assist customers with product questions and purchases of bicycles and related equipment, supplies and clothing. 
•	Accurately and completely fill out work orders for customer bike repairs. 

Server/Hostess.  Olive Garden Restaurant, Greeley and Boulder, CO		             August 2007 to July 2010
•	Greeted guests in a timely and friendly manner; seated them following established service protocol.
•	Maintained knowledge of menu items and ingredients, specials and made recommendations as requested. 
•	Ensured accuracy of guests’ orders and provided solutions if expectations were not met. 

Child Camp Instructor.  Nederland Equestrian Horse Camp, Nederland, CO	                Summers 2005 to 2007
•	Supervised children ages 6-13 while riding horses during Day Camp activities, creating a safe environment for their interactions with the horses. 
•	Taught basic horse care to children including, but not limited to, grooming, feeding, safety, attention and how to approach, etc. 

Customer Service Representative.  Dog House Videos, Nederland, CO		           June 2005 to August 2007
•	Rented and sold videos and other retail products to customers. 
•	Cleaned store, DVD’s and restroom.