Joan Lucero 
deh1953@hotmail.com 
303-261-7152 

Qualifications: 
Detail oriented, punctual, outgoing and eager person willing to learn new tasks. Good Customer Service is my main goal. I am a people person willing to go above and beyond to ensure customers are taken care of in a professional manner. I have several years experience working as a Receptionist. 

Professional Skills: 
Front Desk: Meet/greet employees, customers, and announce guest’s arrival to appropriate personnel. Multi-line phones, mail, work with vendors, faxes, filing. 
Have the ability to prioritize assignments and tasks. 
Customer Service: Finding solutions and answers for any problems that may arise or where information is needed. 
Shipping & Receiving: Sorting, and delivering mail/packages to clients. Working with UPS, FEDEX, and DHL, receiving and sending out packages. 
Facilities: 
Open and close work orders, update seating and phone charts. Schedule conference rooms 
Have strong problem-solving skills. 
Have a working knowledge of Microsoft Office and strong computer skills. 
Have the ability to work independently or as a team. 
A sense of urgency to work tasks as needed. 
Have the ability to work in a fast-paced environment. 
Have the ability to effectively use verbal and written communication in a business environment. 
Working and assisting managers and employees on the phone, e-mail and in person. 

King Soopers 
Bakery Clerk 7/2011 - 7/2013
Customer Service 
Stock merchandise

TacWorld @ VMware 
Receptionist (6 month Contract) 12/1/2009-5/20/2010 
Responsible for the main reception area 
Provide a professional level of customer service to the employees and clients. 
Receive, sign in and announce visitors. 
Answer multi-line phones, transfer calls 
Sort and distribute mail, send and deliver faxes, scan documents 
Order office supplies, make copies, receive FedEx, UPS and 
Schedule conference rooms 
Assist other Managers with projects 
Assist other employees in different departments with data entry 

Nutraceutix, Inc Lafayette, CO 
Document Controller 2008-2009 
Answer phones 
Greet guests, announce arrivals 
Escorted clients as needed 
Revise all documents into new formats 
Updated database in Excel 
Heavy filing 

CBRE/Ikon at McKesson Louisville, CO 
Receptionist 2006-2008 
Responsible for the main reception area of Mckesson 
Provide a professional level of customer service to the employees and clients. 
Receive, sign in and announce visitors. 
Answer multi-line phones, transfer calls 
Sort and distribute mail, send and deliver faxes 
Order office supplies, make copies, receive FedEx, UPS and DHL packages 
Open and close work orders for Facilities team 
Maintain phone and seating charts 
Scheduled conference rooms 

Education - FRCC Paralegal Studies