Andrea Lovato		14700 E. 104th Ave. 
Commerce City, CO. 80022

Phone: 303-817-7904

alovato1@me.com	

PROFILE	
	
I hope to find an environment where I can extend my Administrative and Customer Service skills. To provide support while maintaining a positive attitude, solid work ethic and reliability. 	

EXPERIENCE	

 December 2011 - April 2012 ·  Administrative Assistant ·  Stork Family Mortuary 
Lakewood, CO.  
Answered calls which ranged from grieving families needing information on services and pricing to speaking with hospitals and local hospice centers. Assisted families and other agencies with details regarding the deceased and their final requests. Greeted families during services and viewings while maintaining compassion and professionalism at all times. Completed and sent required social security forms on behalf of the deceased. Created and managed files for the deceased and those needing prearranged services. Picked up death certificates from the coroners offices around the metro area and from doctors once they were ready, then filed them with the appropriate county to obtain official death certificates and permits for the families. 
December 2010 - August 2011·  Administrative Assistant ·  Business Owner Conley Hoskins Denver, CO.
Managed the Lakewood Wellness center. Retail duties: responsible for opening the Lakewood store on time, closing duties, cash and credit card transactions and customer service while following state regulations. Processed payroll for two Wellness Centers and four Car Washes using Quickbooks.A/P and A/R for the same two Wellness Centers and four Car Washes. General office duties. Assisted two lawyers as needed, including duties as a process server. Ran errands such as payment delivery, pick up purchases from a variety of local vendors, frequent trips to the Post Office, cash deposits and shopping for office supplies. Research and development of new procedures and products for the Wellness Centers. Gathered data and created spreadsheets to maintain financial records for filing monthly and quarterly state and city sales tax returns for the businesses. Met with vendors to purchase goods and services. Filed abatements and personal property tax disputes for the owner. 
November 2009 - August 2010 ·  Service Center Support Rep ·  Parson's Brinkerhoff 
Aurora, CO.   
Court research for citation processing. Processed check payments and safe drops nightly. Call center support as needed. Generated frequent letters for toll violators via email and US mail. Processed images for citation and billing purposes. 
February 2009 - June 2009 · Independent Living Skills Assistant · Jefferson Center for Mental Health · Lakewood, CO. 
General office duties. Collected demographics and homework from students. Created spreadsheets and monthly reports with the data collected. Purchased weekly snacks and incentive items for approximately 45 students. Completed the project while staying within the $25, 000.00 budget. Attended each Independent Living Skills class for quality assurance, filling in for the facilitators as needed. Organized and delivered materials needed for each class. Responsible for getting payment for and to each of the facilitators. 
May 2001 - March 2008 · Administrative Assistant/Customer Service · Colorado 811
Golden, CO.  
Utilized computer and paper maps to pinpoint excavation sites for damage prevention. Trained new employees. Supervised employees and handled escalated customer calls. Quality assurance as well as reviewing scores with phone agents. Ordered office supplies and special items as requested by management. General office duties. Greeted visitors and met with vendors. Served as backup to the Damage/Emergency dispatcher. Prepared mail and packages for shipping. Worked on projects as assigned by management and the Executive Director as requested.

EDUCATION	
	
Law and Society Major/Communications Minor at The Woman's College at DU. Starting August 2012
I have been accepted and am scheduled to begin courses in fall of 2012.	

SKILLS	
	
-Colorado Notary Public, My commission expires 4/06/2012.
-Can type 50 WPM.
-Excellent phone etiquette and customer service.
-Software: All MS Windows OS, Mac OS, MS Office, Quickbooks, Internet Explorer and Safari.