Mark Lefcowitz, CMBB, PMP, CLM 20 North Pointe Drive Fredericksburg, Virginia 22405 (540) 374-1551 mlefcowitz@mcl-email.com QUALIFICATIONS SUMMARY Program/Project Manager and Senior Data / Business Analyst: Operations Research and Statistical Analysis; Certified Project Management, Six Sigma, Lean and ITIL Professional experienced working in fast-paced environments, demanding strong organizational, technical, and interpersonal skills, with focus on Continuous Process Improvement (CPI) and organization transformation. Trustworthy, ethical, and discreet, committed to superior customer service: detail-oriented and resourceful in completing projects, able to multi-task effectively; superior analytical and communication skills. Most recent articles and publications are available upon request. Capabilities Include: * Continuous Process Improvement; Lean, Six Sigma, ITIL * Operations Research/Systems Analysis (ORSA) and Data Governance * Knowledge Management by Collaboration (KM&C) * Business, System, and Risk Analysis * Program and Project Management * Organizational Change Management EDUCATION * MBA Degree Graduate Program, University of Mary Washington, College of Graduate & Professional Studies, Fredericksburg, Virginia; 2007 - 2008. * Certified Oracle Developer training, Advantech Institute, Alexandria, Virginia, 1997. * Graduate courses in International Affairs, University of Pittsburgh, Pittsburgh, Pennsylvania, 1976. * B.A., University of Pittsburgh, Pittsburgh, Pennsylvania, 1976. PROFESSIONAL CERTIFICATIONS * Project Management Professional (PMP) * Certified Six Sigma Green Belt (CGB) * Certified Six Sigma Black Belt (CBB) * Certified Six Sigma Master Black Belt (CMBB) * Certified Lean Master (CLM); Dual Certification, Administration and Manufacturing * Basic Military Emergency Management Specialist (MEMS-B) * Senior Military Emergency Management Specialist (MEMS-S) * FEMA & Emergency Management Certificate Courses Completed: 18 * ITIL V3 Foundation Certificate in IT Service Management SECURITY CLEARANCE Secret; U.S. Citizen Highest Clearance Held: Top Secret (Interim); 2011 TECHNICAL OVERVIEW Longest Project: 58 months Largest Database: 15 TB Largest Team Managed: 5 teams (52 individuals + 2 vendors) Largest Budget: $6.3 million Largest # of Algorithms/Business Rules: 14,000 EXPERIENCE HIGHLIGHTS Continuous Process Improvement; Six Sigma, Lean, and ITIL * Knowledge of Six Sigma tools and methodology, including DMAIC (Define, Measure, Analyze, Improve, and Control), DFSS (Design for Six Sigma) and Process Mapping and Management. * Analyzed and reengineered a wide range of business processes, including most recently: Acquisition, Transportation, Education, System Access; Administrative Services; Finance; Pharmacy; Primary Care; Public Health, Mental Health; Alcohol and Drug. * Expert in facilitated rapid development processes, senior JAD/JAR/RAD/JRP facilitator. * Proponent and practitioner of SPIN (Situation, Problem, Implication, Need-Payoff), XP (Extreme Programming) and XPR (Extreme Business Reengineering). * Participated in and have considerable experience in a variety of process models: Six Sigma, IEEE, CMM, CMMI, ISO and PMI. Familiar with and use both the Federal Enterprise Architecture (FEA) and the Zachman Framework as useful models for guiding change management strategy and processes. Operations Research/Systems Analysis and Data Governance * Tactical experience in density plots, route analysis, and network analysis. * Experienced executing strategies for enterprise data management and data governance * Developed necessary polices, process and procedures to support robust data management activities * Ensured compliance with corporate data management policies and guidance * Ensured interoperability of data/information with the greater Community of Interest (COI) and strategic partners * Provided strategic directions, recommendation and implementation of data federation and data services technologies * Develop comprehensive data sourcing strategies based on stewardship and authoritative sources * Worked with the project management teams, technical teams, and business units to help optimize mission operations * Worked with metadata and master data managers to incorporate appropriate data integration methodologies * Mapped data/information strategies back to the enterprise architecture to support technical views, system views and operational views * Conducted data architecture reviews of Enterprise Architecture and participate actively in the various processes surrounding the delivery information management * Oracle and MS Access database development: performed analysis and scrubbing of data via queries and reports using Oracle procedures, queries with multiple complex joins, views, and reports. Expressions, triggers, parameters, and functions, using SQL, PL/SQL, and VBA. * Manpower modeling and operations analysis; experience in operations, advanced analysis techniques and management approaches. * Experienced in a variety of statistical and data mining packages for data and statistical analysis. Have performed a variety of parametric and non-parametric analyses, as well as multivariate regression, regression analysis, factor analysis, and data smoothing techniques. * MS Excel Power User. Knowledge Management and Communications (KM&C) * Fifteen years experience as a private mediator in the Alternative Dispute Resolution (ADR) field; former Chapter President of Society of Professionals in Dispute Resolution (SPIDR); former non-attorney member, Pennsylvania Bar Association Committee on ADR. * Proven abilities in the design, development, and implementation of Knowledge Management (KM) strategies as applied to diverse and geographically dispersed work groups. * Expert in the recognition of key barriers to knowledge management behavioral change and develop effective change management programs. * Expert in collaborative, team building, and leadership processes and techniques. * Active mentee. Business, System, and Risk Analysis * 30 years experience in the analysis and collection of process flows, business requirements, gap analysis, and risk analysis. * Expert in estimation of level of effort and requirements/business rules collection processes. * Familiar with a variety of knowledge management and collaboration software, including Visio, Rational Suite, IntraSmart, Livelink, SureTrak, and AnalystPro. Program and Project Management * Hands-on, delegation of tasks leadership style. * Strong ability in communicating decision choice options to the client. * Experience in operations, advanced analysis techniques, software engineering methodologies and management approaches. * Project planning and coordination; proficient scheduling of work breakdown structure (WBS) and tracking of cost, schedule and performance metrics. * Risk Management: created and implemented risk management plans; risk identification; risk mitigation; baseline risk assessments; risk exposure guidance and prioritization; risk budgeting guidance; risk dependencies; and aligning risk management process improvement goals with business objectives. * Independently produced full-life-cycle technical products and deliverables, maintained responsibility for project and task management, and have directed staff activities at all levels. Organizational Change Management * Proven communicator with strong verbal/interpersonal skills, analytical abilities, and experience in a broad spectrum of public contact, including: managerial, marketing, negotiations, public policy, public service, politics, public relations, and sales. * Possess a proven record of process and communication achievement. * Rely heavily upon a variety of facilitated and hybrid processes, as well as other consensus-building and active learning techniques, to achieve team building and stakeholder buy-in. TECHNICAL PROFILE Operations Research and Spatial Analysis Tools: ORA (2.3.2), Palantir, (3.2.2), Arc GIS (9.3.0.1), Google Earth (5.2.1), Web TAS. Business Process Modeling Notion (BPMN): Interfacing Visio BPMN Modeler, Interfacing BPMN Modeler, ProcessMaker, Bonita Open Solution, uEngine BPM. Statistical Programming Languages and Packages: R (2.10.1 -2.13.0), RExcel and R Commander(3.0-19 - 3.1.15), QI Macros 2000 – 2007, Minitab 14 - 15, MegaStat, NCSS-PASS 4.10, Instat 2.52. Database, Data Mining and Scientific Workflow: Rattle (2.5.22), Orange (2.0b), PythonWin (2.5.2), Kepler (1.0.0), Oracle 7.x - 11 (TOAD VI, SQL-Programmer 2.5, SQL Navigator 3.1.e.1, Developer/2000, SQL, SQL*PLUS, PL/SQL, Forms 4.5, and Reports 2.5), MS SQL Server 7.0 - 2000, MS BizTalk, MS Access 2.x - 2007, RPTwin v1.0, R&R Report Writer V6.0 & V8.0. Project Requirement and Knowledge Management: MS Project 98 -2007, Primavera P3, SureTrak, AnalystPro, Rational Suite, Rational Analyst Suite, Oracle Projects, BIS, Visio 1.x – 2010. CASE and Modelers: Erwin/ERX 2.1 and 3.5, Rational Rose 1.0.7 and 2000, Oracle Designer 2000, WithClass 3.1, InfoModeler 3.1, Total Access Developer Suite. Collaborative: LotusNotes, Outlook 6.0 - 2010, SharePoint 2001 - 2010, DimDim. Other: Word 6.0 - 2010, Excel 6.0 - 2010 (advanced macro development), Publisher, PowerPoint 6.0- 2010, Quickbooks Pro 2008 – 2011. PROFESSIONAL EXPERIENCE MCL & Associates, Inc., Fredericksburg, VA, 2001 to Present Projects in Chronological Order: * Department of Veterans Affairs, VA Central Office, Washington DC - Program Manager/ORSA, VACO IT Helpdesk Support contract. * Department of Defense/ Joint Explosive Device Defeat Organization (JIEDDO), CJTF Paladin - Operations Research / Systems Analysis (ORSA) Analyst, FOB Delaram II, RCT8 USMC, S2 (Intelligence), Afghanistan. * Defense Logistics Agency (DLA), Fort Belvoir, VA - Enterprise Data Strategy Analyst, Enterprise Architecture (J623) * United States Army, Installation Management Command (IMCOM), Crystal City, VA - Technology Program Manager, Army Continuing Education System (ACES) Program - Master BB and Technical Lead, INCOM Business Process Reengineering Program - Operations Research/Systems Analysis (ORSA), Task Force/Year of Manpower (TF-YOM) * United States Army, Assistant Secretary of the Army for Manpower and Reserve Affairs (ASA(M&RA)) , Crystal City, VA - Deputy Project Manager, OASA (M&RA) Geographically Dispersed Task Force (GDTF) - Sr. Management Consultant, OASA (M&RA) Geographically Dispersed Task Force (GDTF) * Department of Defense, Defense Intelligence Agency, Bolling AFB, Washington, DC. Consultant, Business Processing Re-engineering/Business Process Improvement (BPR/BPI) Initiative * Booz | Allen | Hamilton, Inc., Global Operations, McLean, VA - Project Manager, Gemini Program, Storage Area Network (SAN) Replacement - Project Manager, Gemini Program, Extranet Project * Pennsylvania Turnpike Commission, Harrisburg, PA Evaluation Specialist, Enterprise Resource Planning (ERP) Selection Project * BEA Systems, Inc., Reston, VA * EVMS Analyst, Communication, Navigation Identification & Reconnaissance (CNIR), Future Combat Systems (FCS) Project * Thomas & Herbert Consulting LLC, Silver Spring, MD Team Lead, HUD PIH, HOPE VI Data Collection, Quarterly Reporting and Program Support * Booz | Allen | Hamilton, Inc., Global Operations, McLean, VA Sr. Systems Requirements Analyst/Coordinator, Corporate Systems, Systems Access Control Project * Pfizer Global Research & Development (PGRD), New London, CT Sr. BPR Analyst, PGRD C&O (Contracts & Outsourcing) Contracts & Payments Project * Exeter Government Services, LLC, Rockville, MD Sr. BPR Analyst, Federal Enterprise Architecture (FEA) framework project * Anthem Blue Cross/Blue Shield; Richmond, VA Sr. Business Analyst, Benefit Structure Analysis Initiative * Sacramento County Department of Health and Human Services (DHHS); Sacramento, CA Business Process Management (BPM) Manager, DHHS-BPM Project. * US Air Force Surgeon-General , Air Force Medical Operations Agency, Falls Church, VA Customer Surrogate/Senior Business Analyst. * U.S. General Services Administration, Washington, DC Project Manager, Federal Procurement Data System (FPDS) Analysis and Reports Project. * CIGNA Insurance, Hartford, CT and Manchester, NH: Business Analyst, HIPAA 835 Transactions Remediation Project * Clinical Information Technology Office (CITPO), Falls Church, VA Program Quality Improvement (QI) and Risk Management (RM) Team Leader * Department of the Army, Integrated Total Army Personnel Database (ITAPDB), Alexandria, VA Sr. Business Analyst Commonwealth of Virginia, Department of Military Affairs, Virginia Defense Force/Division HHC, Richmond, VA, 2010 – Present (Inactive) - Warrant Officer [WO-1 (VA)] ASSIGNMENTS: * Operations Research / Systems Analyst (ORSA), HHC George Washington Division, Office of the Chief of Staff * Emergency Operations Technician and Training Facilitator, HHC George Washington Division, Operations Branch (G-3) * Joint Operations Center (JOC) Shelter Support Operations Planning Team (SSOP-T), Mullins Armory, Sandston, VA. * VDF HHC Tactical Operations Center/Emergency Operations Center (TOC/EOC), Richmond, VA. AWARDS: MEMS-B Badge, with flash (actual EM activation and/or mobilization) MEMS-S Badge, with flash Sage Management Systems, Inc., Alexandria, VA 1997 to 2000 Projects in Chronological Order: * CAIS Internet, Washington, DC / Sr. Business Analyst * SmartSynch, Jackson, MS / Sr. Business Analyst * Marriott International, Inc., Bethesda, MD / Business Analyst, Oracle Developer * Government of the District of Columbia, Office Chief Technology Officer, Washington, DC / Business Analyst / Contingency Plan Analyst * Harvard Pilgrim Health Care, Boston, MA / Business Analyst * National Child Care Information Center (NCIC), Vienna, VA / Contract Analyst * Advanced Marine Enterprises, Inc., Arlington, VA / MS Access Developer/Business Analyst * Air Force Total Ownership Cost (AFTOC), Reston, VA / MS Access Developer/Business Analyst * Health Cost Consultants, Reston, VA / Business Analyst * Kaiser Permanente, Columbus, OH / MS Access Developer, Business Analyst * L. C. Raney & Associates, Washington, DC / MS Access Developer, Business Analyst * Keller & Heckman, LLP, Washington, DC / MS Access Developer, Business Analyst * EER Systems, Springfield, VA / MS Access Developer/Business Analyst PROFESSIONAL ORGANIZATIONS / WORKGROUPS * Member, Institute for Operations Research and Management Sciences (INFORMS). * Member, Military Operations Research Society (MORS). * Member, Project Management Institute (PMI), DC Chapter and Central Virginia Chapter. * Member, Washington, DC R Users Group (DC R useR). * Member, American Society for Quality (ASQ). * Member, Software Process Improvement Network - Washington, D.C. Area. * Member, State Guard Association of the United States (SGAUS) * Member, United States Army Warrant Officer Association (USAWOA) * Executive Member, County of Stafford Virginia, Community Emergency Response Team (CERT) Version - 03/2012