Erin Knudson
7370 143rd Street Court W.	763-442-8120
Apple Valley, MN 55124	knudson.erin@yahoo.com
United States	

Focus Statement  
Looking to apply my passion for baking in a challenging, growth-oriented position in the pastry and baking industry.

Education  
Le Cordon Bleu College of Culinary Arts, Minneapolis/St. Paul , MN
Certificate, Pastry Arts, Graduated November 2012
GPA 3.56

Certifications  
Serve Safe 2011-2016

Experience  
Supervisor	April 2012 - Present
Nikolas's Bakery/ Dr. In The Kitchen
Bloomington, MN
•	Manage five employee's to ensure quotas are achieved.
•	Ensure that proper sanitation is followed for working with a gluten free product.
•	Maintain a record of all procedures held through out the day.

Customer Service Representative 	May 2011 - September 2011
ACS
Lewiston, Maine
•	Communicated over the phone with Allstate members that were in need of road side assistance.
•	Coordinated tows, tire changes and jump starts with contracted providers.
•	Made dispatches using the computer software MMA.

Customer Service Representative 	April 2010 - April 2011
Webb's
Randolph, ME
•	Generated new and repeat sales
•	Conducted daily duties such as, opening and closing store, restocking shelves, cleaning
•	Recorded daily sales, and daily earnings
•	Processed customer accounts and collected due balances. 

Customer Service Representative 	July 2009 - February 2010
Sally Beauty Supply 
Topsham, ME
•	Generated new and repeat sales
•	Recorded daily sales activity 
•	Conducted inventory counts 
•	Formalized myself with products carried by the company to give better recommendations
•	Answered customer questions and recommended products

Customer Service Representative	May 2009 - June 2009
Kmart
Auburn, ME
•	Generated new and repeat sales
•	Recorded daily sales activity 

Customer Service Representative	October 2008 - January 2009
J C Penney
Burnsville,MN
•	Generated new and repeat sales
•	Preformed daily duties, such as re-stocking

Sales Representative	July 2008 - September 2008
Combined Insurance
Bloomington, MN
•	Answered member's questions about the insurance coverage they had
•	Collected information to find out what the member would qualify for
•	Identified the most fitting coverage for the member

Customer Service Representative	October 2007 - June 2008
CBR INCORPORATED/ Minnesota store
Bloomington,MN / MSP Airport
•	Generated new sales
•	Conducted daily sales activity reports
•	Performed daily duties such as, re-stocking, opening and closing of store

Skills And Strengths  
•	Excellent verbal and written communication skills.
•	Successful leader, equally effective as member of a team.
•	Highly organized; able to multi-task and accomplish multiple objectives.
•	Professional demeanor and attentive to detail.
•	Demonstrated ability to increase store profitability through both superior sales technique and exceptional product knowledge.

References  
Erica Grant
ACS/ customer service representative
Wales, Maine
207-504-1765

Jeremy Nightingale
ACS/ Supervisor
Auburn,Maine
207-740-6665

Nicolle Schumacher
Le Cordon Bleu/ Class mate
Rodgers, Minnesota
763-568-8275