1255 Stuart Street, Denver CO, 80204
                                                    Phone: 303-573-1279, 720-272-5763

 Summary of Qualifications-
  Friendly, personable and committed to always providing the best possible customer
  service.  Detail-oriented, communication and computer skills, typing 40 wpm and ten-
  key.

 Selected Accomplishments-
  Received special commendations for excellent customer service and quality work.
  Earned recognition as a trainer.

 Work History-
  Customer Service/Phone Entry Associate         Quicksilver Express Courier
  2005 - 2009                                                                                                  Lakewood, Colorado
     o   Handled incoming customer and driver calls.
     o   Placed out-going calls to facilitate problem solving.
     o   Managed and maintained customer ticket filing system.

  Mail Coordinator                                                                                Orthopedic Associates
  2004 - 2005                                                                                                         Denver, Colorado
     o   Handled mail distribution, scanning and data entry of payments.
     o   Maintained copy and fax machines.

  Scan Center Associate                                                                                ING Security Life
  1999 - 2003                                                                                                           Denver, Colorado
     o   Entered client information and connected payments to correct accounts.
     o   Handled incoming correspondence throughout entire scanning process.
     o   Provided inter-departmental customer service.

  Shipping Clerk / Receptionist / Executive Secretary               JMI Telescopes
  1997 - 1999                                                                                                     Lakewood, Colorado
     o   Performed national and international shipping.
     o   Acted as receptionist and customer service representative.
     o   Drafted documents for company president and handled product returns.

  Systems Monitor                                             IGT-International Game Technology
  1996 - 1998                                                                                                            Golden, Colorado
     o   Maintained status of 350 machines in 90 casinos.
     o   Provided service technician dispatch, data entry and retrieval.

  Customer Service Representative                                        MPI for United Airlines
  1990 - 1995                                                                                         Rapid City, South Dakota
     o   Handled incoming customer phone calls.
     o   Replied to customer mail, performed data entry and retrieval.

 Education-
  High School Diploma                                Stevens High School                                                1973