Crysta James
1016 Sugar Brook Dr. Temple, TX 76502                                                                                                 (254) 654-4250			                                                                        (254) 654-3918

Objective
Put to use the skills I have acquired in a professional atmosphere that offers new opportunities for growth.

Key Skills
•	Extensive training utilizing hands-on application of MS Office Suite 
•	Exceptional diverse customer service skills and ethical standards
•	Records Management, Document Formatting

Work Experience
Pier 1 Imports
Temple, Texas
Sales Associate	October 2013-Present

Greet Customers as they enter the store and use the 6 selling standards to determine how to help customers. Stock and straighten shelves, clean store. Take direction on how to rearrange store for new events and sales. Ring sales and returns/exchanges on the cash register. Look for available items using IMAX.

Spherion/Scott & White Hospital
Temple, Texas
Billing Tech	April 2013-September 2013

Create and submit claims, claims status follow-up, appeals for the billing department. Ensure accurate, compliant and timely submission of insurance claims. Review claim and account data and make applicable corrections to ensure claims meet all payer specific compliance guidelines and accounts are accurate. Review and appeal denials, non-covered services, reasonable charge cutbacks and low reimbursement to ensure maximum reimbursement. Apply appropriate adjustments following Scott & White policy and procedures. Accurately rebill claims with applicable corrections in a timely manner. Correctly verify insurance eligibility through carrier and/or patient contact. Review medical record documentation and queries internal departments and physicians to verify appropriate diagnosis and charge data. Investigate discrepancies between various systems as needed.

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Shepard Insurance
Belton, Texas
Administrative Assistant	April 2012-March 2013

Work closely with business owner and agent. Prepare and maintain all documents and insurance records. Maintain consistent contact with multiple policyholders. Provide accurate and timely quotes and customer service. Answer phones, perform e-mail correspondence, and maintain accounts payable and receivable.  

Pier 1 Imports                                                                                     Temple, Texas
Sales Associate/Sales Leader/Interim ASM          December 2010-April 2012

Sales Associate ~ Greet Customers as they enter the store and use the 6 selling standards to determine how to help customers. Stock and straighten shelves, clean store. Take direction on how to rearrange store for new events and sales. Ring sales and returns/exchanges on the cash register. Look for available items using IMAX.

Sales Leader ~ Same duties as Sales Associate including completing all necessary procedures for opening and closing the store. Partner with the store manager in the event of schedule changes and conflicts due to unforeseen associate circumstances. Serve as an associate coach and MOD for customer service and selling behaviors. Manage and give direction for transitions and sale set ups. Coordinate, receive, price, assemble and process merchandise for placement onto the sales floor. Consistently track and follow up on COT’s with customers, DC and delivery carriers to ensure customer satisfaction. Transmit payroll timely and accurately. Actively and consistently promote Pier 1’s customer promotions.

Interim Assistant Store Manager ~ Same duties as Sales Leader including attending, participating in and helping the Store Manager facilitate daily sales meetings, and store workshops.  Accountable for meeting and/or exceeding all sales and customer service standards and expectations and responsible for making sure associates do the same. Make the necessary decisions to resolve customer concerns in the absence of the Store Manager. Communicate directives to accomplish merchandise management goals, and promptly reported any associate performance that deters the accomplishment of the goals to the store Manager. 

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IAP World Services, Training Support Division             
Fort Irwin, California
       Work Reception Clerk                                  October 2007-May 2009

Established and maintained logs, files, records, as well as monitoring and controlling all work orders from receipt through completion and delivery. Provided customer service and advice in a proficient and professional manner. Verified authorization for approved requests and coordinated all modifications to work orders which impact request. Performed clerical and administrative duties. Prepared administrative reports and compiled data for a variety of reports. 

Bravo Company 1-37 AR Battalion                                           Friedberg Germany	 
FRG Treasurer, Co-Leader, POC                       April 2005 – May 2007

Maintained accurate records of FRG funds to include spending documentation. Collected all receipts for reimbursement of funds. Maintained regular contact with Points of Contact’s. Assisted with planning and coordinating FRG meetings and other family oriented activities. Supervised other positions within the FRG. Managed volunteer recognition program. Assisted in planning and coordinating Company Family Functions. Provided Pre-Deployment information for FRG meetings. Provided required assistance to families in times of need. Referred families to appropriate agencies within the community to include: Tricare, DEERS, ID cards, medical facilities and Army Community Services. Provided customer service to Soldiers and their families as needed. Verified personal information of family members within the Platoon. Communicated all issues within the support chain. Distributed important information to the family members in a timely manner. Initiated and maintained contact with family members through meetings, visits, phone calls, and via e-mail.

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QC Financial                                                                             Fountain, Colorado
Payday Loan Officer                                 March 2003-October 2003
Met with applicants to obtain information for loan applications and to answer questions. Analyzed applicants' credit to determine feasibility of granting loans. Approved loans within specified limits and referred loan applications outside those limits to management for approval. Explained to customers the terms and conditions of provided services. Computed payment schedules. Reviewed and updated loan files. Created collection files for applicants that fell behind payment schedule. Collected on collection accounts by continually contacting customers by phone and maintained log of contacts made to customer.
					           (254) 654-3918

Ultimate Electronics                                                                Thornton, Colorado 
Corporate Sales Auditor 	                   October 1999 – November 2001
Audited financial documentation from previous business day for multiple Soundtrack stores across the United States. Provided customer service and advice in a proficient and professional manner to existing customers regarding credit cards, taxes and billing. Requested debits and credits to customers when charged or credited wrong amounts. Maintained current spreadsheets, databases and prepared detailed reports on audit findings. Operated computers programmed with accounting software to record, store, and analyze information. Operated 10-key calculators to perform calculations. Comply with federal, state, and company policies, procedures, and regulations. Proficient in the use of Microsoft Office Suite. 

Education
Thornton High School     Thornton, Colorado	
General Studies, High School Diploma	June 1999

Barstow Community College     Barstow, California		 
Associates degree: Accounting/Business Management	2008-2009

Temple College     Temple, Texas	 
In Progress - Associates degree: Accounting/Business Management	2012-Present