Julie Jacobs 322 Wicklow Place Owatonna, MN 55060 507-213-6010 jjtkd@charter.net Work History/Experience Certified Dog Groomer- Owner/Operator Head To Tail Dog Grooming 09/2011 to present Vision Processing Tehnologies- Agglomeration Machine Operator 9/2011 to present Camp Canine Kennels- Dog Groomer/Kennel Manager Assistant 5/2011-9/2011 Inside Sales Account Manager/Customer Service - Truth Hardware Owatonna, MN 09/2007-10/2010 Position was eliminated Head To Tail Dog Grooming: Own and operate dog grooming business out of my home. Manage all day to day operations: scheduling and perform grooming duties in a timely manner with attention to detail, accounts recievable, cleaning, etc. Extensive knowledge of all dog breeds and grooming procedures. Create and obtain customer base. Excellent customer service. Camp Canine Kennels-Perform professional dog grooming duties per customer request. Manage Kennel operation. Intake and release prodedures, ground s maintenence. Manage, schedule and approve time cards for kennel staff. Clean and sanitize kennel and surrounding areas. Vision Processing Technologies: Food Industry Perform quality checks,documentation, stock material. Machine Set up and Operation- Responsible for inputting parameters into machine. Wet clean, dry clean, machine change-over. Monitor machine and make changes for quality product. Quality Assurance, Quality control. Strong background in SPC and Data analysis. Basic knowledge in quality management. Experience in Annual Product Review and Analysis Truth Hardware: Window Hardware Manage both inbound and outbound sales communication both internally and externally. Build and maintain customer relationships. Manage sales territory with a large customer base. Assists customers with catalog information, product modifications, quotations, order status and expediting. Works closely with Engineering and Operations in the development of product modifications. Assist customers with product selection, application and Tech support, product availability, shipping. Emphasize salable features, quote prices and credit terms, input sales orders per customer request. Provide customers with accurate stock and delivery information. Procurement, Inventory, buyer/planner, production control, shipping, recieving. Ability to read engineering specifications and prints. Provide sales data for new and existing customers for database entry. Responsible for oversight of sales of products to include purchasing from vendors, resolve customer problems, ensure delivery of order, etc. Use planning tools (AS400, Microsoft Word and Excel, ERP/MRP spreadsheets and re-order point systems) to order production parts per schedule. Lead the coordination and control production schedules to site manufacturing operations. Project Management: Assist/manage department leads, product managers, scheduling, and tech support for any changes/modifications the customer requests. Follow-up and ensure teams are on time line. Administrative duties, office management. Assembly line Lead •Outstanding verbal, written, and interpersonal communication skills •Proficient with Microsoft Office Suites •Sound decision making abilities •Demonstrated customer services success