Celeste F. Hemmelman
560 East 5th Street
Winona, MN 55987
507-313-4388
507-454-5998
SUMMARY: Energetic, self-motivated and dedicated professional with experience in both sales and customer service. Demonstrated capacity to handle multiple tasks with accuracy. Proven track record of meeting or exceeding internal and external customer requirements. Flexible, focused and organized with the ability to learn quickly. Thrive in a fast-paced environment .
QUALIFICATIONS:
Sales/Marketing:
Consistent history of expanding sales, most recently doubling sales.
Recruit pool and dart players for leagues by direct customer contact.
Marketed product by making direct presentations to targeted audiences.
Developed new business to increase sales and profits.
Customer Service:
Expanded customer base by using excellent customer service skills.
Provided answers to customer questions/concerns in a timely manner.
Established friendly relationships with customers.
Billed over 300 individuals and over forty businesses, deliver bills and process payments; make reminder phone calls.
Organizational Skills:
Managed multiple projects, both large and small scale.
Developed schedules for eighty-one dart teams and twenty-five pool teams, verifying equipment is operational and available for leagues.
Processed statistics for leagues daily and post on Facebook.
Met sanctioning deadlines for reporting scores and teams to the National Association.
General Office Skills:
Answer phone in a professional, friendly manner, transfer calls, take messages.
Computer skills, Excel, Word, basic PowerPoint, email, internet research.
Flexible; ability to learn new jobs quickly and thoroughly.
Fax, data entry, direct traffic.
WORK HISTORY:
Pool & Dart League Coordinator, Williamson’s Sugar Loaf Amusement, Winona, MN,
2009 to Present
Increased business by approximately 100%.
Bartender, Mankato Bar, Winona, MN, 2008
Electronics Assembly, TRW Automotive, Winona, MN, 2007
Celeste F. Hemmelman (page 2)
Account Executive/Assistant to the Editor, Winona Post, Winona, MN, 2005 to 2007
Sold advertising to businesses.
Assisted with newspaper copy and graphic design meeting publication deadlines.
Quality Control Technician, Brach’s Confections (now Farley’s and Sathers), Winona, MN,
2003 to 2006
Tested and recorded lab test results; documented weights of products.
OTHER EXPERIENCE:
Vice President/Regional Manager, Miles Entertainment (formerly M.E.C. Group Inc.), Bloomington, IL
Increased sales by 75% in four years in offices under my supervision.
Conducted sales campaigns by personal contact, telephone and direct mail.
Managed payroll and accounts receivable; ensured correct daily bank deposits made.
Supervised and trained three sales managers and thirty-two support staff.
Marketed and coordinated events for up to 5000 on a state wide basis, verifying that all legal aspects were met (insurance coverage, ticket sales, union negotiations, publicity).
Extensive telephone and customer relations skills.
Marketing Contractor/Area Manager, M.E.C. Group, Inc., Georgetown, KY
Increased sales by 50% in office under my supervision.
Other activities as above.
AWARDS:
Member Growth Award, Optimist Club of Bloomington, 1997
New Club Building Award, Optimist Club of Joliet, 1998
Distinguished President Award, Optimist Club of Joliet, 1998
EDUCATION:
Attended, St. Mary’s University, Winona, MN, Focus on history and English
Attended, Eureka College, Eureka, IL