Ikisha Hugee 9949 Jasper st Commerce City, 80022, Colorado, US Mobile Phone: 7205392636 Secondary Phone:7205392637 E-mail: ikisha1986@gmail.com OBJECTIVE TO FURTHER MY KNOWLEDGE IN THE CUSTOMER SERVICE EXPERIENCE EVENTUALLY GAINING THE ADVANTAGE TO THE MANAGEMENT FIELD. WORK EXPERIENCE C.N.A FEB 2013- INTERGRATED HEALTHCARE STAFFING HEALTHCARE SERVICES I AM STAFFED OUT TO HOSPITALS, NURSING HOMES, AND HOSPICE. TO PROVIDE PATIENT CARE I ASSIST WITH FEEDING AND BATHING, KEPT PATIENT ON A TURN SCHEDULE AND TOLIET SCHEDULE AS WELL. LIGHT HOUSEKEEPING. I ALSO TRANSFER DUE TO LIFTING REQUIREMENT FOR PATIENT AND ALSO SITTING AND MONITORING WITH PATIENT WITH HIGH RISK OF DEMENTIA, FALL, OR MENTAL DISEASE. DISH NETWORK OCT 2012- MAR 2013 CUSTOMER SERVICE REP AND LOYATY INBOUND CUSTOMER. ASSISTED WITH TROUBLE SHOOTING THE CUSTOMER'S SATELLITE SERVICE, SET UP APPOINTMENTS AND ORDERING ADDITIONAL SERVICE,AND ALSO ASSISTED CUSTOMER WITH PAYING THIER BILLS. MAJOR UPSELLING OF DIFFERENT PRODUCTS. HANDLE ESCALATION OF KEEPING THE CUSTOMER WITH THE COMPANY WHEN THEY WERE DISATISFIED. CNA March 2012 - June 2012 LEXINGTON NURSING HOME AND REHAB | Healthcare Services PATIENT CARE. TRANSFERING DUE TO LIFT REQUIREMENT, ASSIST WITH FEEDING AND BATHING, KEPT PATIENT ON A TURN SCHEDULE AND TOLIET SCHEDULE AS WELL. LIGHT HOUSEKEEPING. P.C.A July 2011 - June 2012 SHARE CARE USA | Healthcare Services ASSISTED CLIENT WITH THIER DAILY LIVING TASK SUCH AS COOKING, CLEANING, DOCTOR APPOINTMENT, MEALS PREPARATION, AND MED REMINDERS. CSR II June 2008 - January 2011 Startek Usa, Inc. | Telecommunications Services INBOUND CALL CENTER. I assisted the direct supervisor with team meeting and one-0n-one with agent on quality, scores, and knowledge updateds and changes. ACTIVATED CELL PHONE SERVICE FOR A MAJOR CARRIER. PROCESS CREDIT, SET UP NEW ACCOUNT WITH DEVICE AT HAND. INTERACT WITH STORE DEALER AND CUSTOMERS. AND ALSO TRANSFERED NUMBERS FROM OTHER VARIOUS CARRIERS TO THIER NEW ACCOUNTS and also assist with outbound calling to customers to complete number portability with an error on the account. MRTT March 2005 - July 2007 ST. MARY'S TRAINING SCHOOL | Healthcare Services TRAINED MENTALLY RETARDED AND AUTISTIC CHILDREN TO DO DAILY TASK. ASSISTED THEM WITH SKILL BUILDING ACTIVITES SUCH AS SOUNDING OUT WORDS AND PUZZLES. LIGHT HOUSEKEEPING. EDUCATION Alexandria Senior High School Graduated May2004 General studies (3.3) KapLan University BS in Healthcare Admintration July 2012-present GPA=3.6 CERTIFICATION Certified Nurse Assistant (certified training in dementia) September 2011 LOUISIANA MEDICAL ACADEMY 00751675 HONORS & AWARDS DISTINGUISH CONDUCT AWARD 2003-2004 MISS CONGENIALITY 2004 MISS SCHOLASTIC 2004 NATIONAL MERIT HONOR OF LOUISIANA 2003-2004 REFERENCES Kiwana Lloyd self 3185425787 Professional DORIS ALLEN Secretary, SHARE CARE USA 3182908169 Professional JACKIE CHAPMAN LPN, LEXINGTON NURSING HOME AND REHAB 3185289948 Professional