Steven Guzman
750 Comet Circle
Denver, CO 80260
720-266-8085
Scg0414@gmail.com

Summary

I am a self-motivated, hard working, detail oriented individual who is seeking a position that will utilize and enhance these skills.  I have above average computer knowledge and I am experienced in using software such as MS Word, MS Excel and MS Outlook.  I also possess strong oral and verbal communication skills.

Professional Experience

Schmidt Vision Services 8/2010-Present
Driver/Assistant

I am responsible for driving and assisting a visually impaired teacher in the Adams 14 school district.  I pick her up from her home and help with any items she might need for the school day.  I drop her off at Adams City High School and take in any items she may need.  We also travel to other schools in the area that she had students that would need her assistance.  The job requires a lot of waiting and knowledge of the area.  Punctuality and courteousness were well appreciated and were rewarded with paid lunches and other bonuses.  Due to a decrease in workload, the position has been reduced to 1 day a week starting in April 2012.

Duffens Optical 5/2009-4/2010
LabTechnician/Finish Department

I was certified in Mounting and Inspection, responsible for mounting and preparing eyewear for shipment/pick up.  I also worked in the Tracing department as well as Tinting and UV area.  We were required to mount approximately 150 jobs per day, as well as help out in other departments as needed by business flow.  I also have Lensometer training and can verify all types of prescribed orders.

Vision Works 6/2007-4/2009
Eyewear Specialist/Lab Technician

Greeting and assisting patients with selection of eyewear,  validating prescriptions, adjusting eyewear to fit properly, repairs and cleanings and assisting patients who need to be seen for an eye exam.
Knowledge and recommendation of lenses available to the patient,  cost of all materials and sales promotions.
Proper adjustment of eyewear so the patient is satisfied with their purchase.
Trained in Lab procedures for making eyewear, operating machines properly, solving problems that occur, and ensuring jobs are made in a timely manner, most jobs are promised to be completed in 1 hour.
Trained in manager duties such as remakes of patients eyewear not satisfactory to customer, doctors prescription changes, and warranty issues.

Denver Newspaper Agency 12/2006-6/2007
Paper Route Delivery

Knowledge of Denver metro area.
Preparation of newspaper, properly organizing different sections of daily issue.
Ensuring the on-time delivery to customers, paper was guaranteed to be delivered by 5:30 am on weekdays 7:00 am on weekends.
Trained on a route which I maintained for the duration of my contract.
Proper loading and packaging of newspapers to ensure a safe and smooth delivery.

Alliance Data Systems 8/2005-12-2006
Call Center Sales and Service Representative

Answered in-bound customer service calls.
Assisted customers with inquiries on credit accounts, verifying the customers identity, balance information, reviewing and determining if accounts were eligible for increased credit limits.
Proper review of customers credit history through credit agencies.
Trained in authorization procedures to assist store associates inquiring about sale approval.  In some cases, explaining why customer wasn’t eligible for increase.
Responsible for protection of customers personal information.

United Parcel Service 7/2004-7-2005
Package Handler/Sorter

Sorted packages to be delivered by delivery drivers.
Memorization of Broomfield/Boulder area streets and appropriate sorting areas.
Assisted in loading of package cars which required knowledge of proper loading/sorting procedures.

Mr. K’s Sports 1/1999-6/2004
CAD Cutter Operator/Sales Associate

Processed and manufactured custom orders for lettering and custom designs.
Performed sales associate responsibilities, greeting assisting customers, input of customer purchases.
Responsible for nightly closing procedures, balancing registers and making the store presentable for the next days business.
Maintained an Ebay store for the company which resulted in additional store revenue and commission.
Answering phones, processing phone orders, prepared for delivery and general upkeep of store.

Awards/Recognition

Received Employee of the year award from Mr. K’s Sports for the 1999 business year.  This was the only year the award was given out in the company’s 30+ year history.  I also furthered my advancement with Alliance Data Systems by completing Authorizations training.  I was also awarded a World Class Customer Service award from Alliance Data for outstanding customer service skills.  I was also one of the first associates to be transferred to a line team, citing performance levels had been met.

Education

Thornton High School-Thornton, Colorado
High School Diploma

Community Service/Volunteer Programs

I have been coaching youth sports for over 10 years.  I started coaching baseball and basketball with my father to help my younger brother and have since started coaching my son.  I continue to play baseball which enables me to gain further knowledge of the sport to pass on to the teams I will coach.  It also has lead to a healthy lifestyle which helps me be more efficient in my career choices.