Steven GoodricGoodrich 8 South St, Edmeston, NY 13335 Home: 607-965-8117 -Cell: 607-437-6423 : SGOODRICH2@stny.rr.com Professional Summary Postmaster with 14 years experience. Areas of expertise include directing and coordinating operational, administrative, management, and supportive services of a U.S. Post Office, coordinating activities of workers engaged in postal and related work in assigned post office, and determining the shipping needs of customers. Core Qualifications • Organize and supervise activities such as the processing of incoming and outgoing mail. • Conduct face to face sales transactions with customers to determine their shipping needs • Direct and coordinate operational, management, and supportive services of assigned postal facility. • Collect rents for post office boxes. • Resolve customer complaints. • Train employees • Issue and cash money orders. • Daily deposit of cash and checks taken in from sales transactions. • Credit/Debit card machine • Inform the public of available services, and of postal laws and regulations. • Prepare and submit detailed and summary reports of post office activities to designated supervisors. Experience • Quick learner • Computer proficient • Microsoft Office • File/records maintenance • Data management • Reports generation and analysis • Financial records and processing • Customer Satisfaction • Customer Service • Domestic and International Experience • Expense Control • Revenue Generation • Weekly Payroll Postmaster September 2005 to Current United States Postal Service – Hartwick, NY Sales & Service Associate January 2001 to September 2005 United States Postal Service – Edmeston, NY Sales & Service Associate July 1999 to January 2001 United States Postal Service – New Berlin, NY Maintenance Data Systems Analyst March 1992 to August 2009 New York Air National Guard – Syracuse, NY Monitors, collects, assembles, and audits data for reports and briefings. Initiates special studies and investigations, and performs statistical analysis. Reports findings to managers with recommendations. Informs managers of significant factors affecting the mission. Various positions February 1993 to July 1999 New York Central Mutual Ins Co – Edmeston, NY Last position held was mail room assistant. Sorted incoming mail and directed it to the appropriate department. Prepared outgoing mail using various services such as USPS, UPS, & Federal Express. Maintenance Data Systems Analyst July 1987 to January 1992 United States Air Force Monitors, collects, assembles, and audits data for reports and briefings. Initiates special studies and investigations, and performs statistical analysis. Reports findings to managers with recommendations. Informs managers of significant factors affecting the mission. Education Otselic Valley Central School 1987 South Otselic, NY, USA Math/Science High school diploma Member, National Honor Society Professional Affiliations Member, American Legion (1995-present) Member, Edmeston Fire Dept (1998-present) Treasurer, Edmeston Fire Dept (2008-present)