STEVE GOMEZ
					   904 S Ivory cir apt D                                                                                                 Aurora, CO 80017												               3035886256 													  Stevegomez303@gmial.com



Professional Summary
		Customer service professional seeking a management role. Skilled in training staff and establishing 		rapport with clients. Self-motivated with exceptional communication and computer capabilities. 				After several years in my last position, I'm looking for a company where I can contribute and grow 			in a team oriented environment.





Skills   
		Exceptional communication skill, Fluent in [Spanish], Creative problem solver
		Quick learner, MS Windows proficient



Work History 
		Ez Rent a Car                                                  February 2005 to September 2013
		Fleet Manager
		Denver international airport 
	Customer service 
		Internal : motivating employees for production. Good communication with outside vender 
		External : helping customer with information of the products. Defusing customer complaints or 				issues with vehicles. 
	Daily operation 
		Inventory of vehicle on size class and drivetrain 
		Stocking vehicles that are clean and safe for customers 
		Working threw out the day with different teams for (service agents and check in/out agents and 				rental agents)  customer satisfaction.
	Car Maintenance 
		Running diagnostics on vehicles 
		Oil change   
		Safety checks on rental and shuttle buss 
		Working with dealers with recalls and warranty work
		Planning pick up and delivery and executing
	Lot Maintenance 
		Plowing 
		Landscaping 
		Keeping car wash running in good working condition 
		Replacing  lights in the parking lot 
		Keeping building up to code with fire inspection 
		Keeping building mainted and clean 

		A.A. Security                                                       June 2010 to Feb 2013                           Sargent 
                Thornton  co 
                I was in charge of my Facilty/night club. Defused situation with a friendly attuied  and patrolled 			and supervised other security guards to stay on task work with local law enforcement felled out 			shit reports 
			

Education
		Hshool Dipolma
		Klein High School