Pamela A. Gherau
5720 143RD Street West
Apple Valley, MN 55124
612-963-5224
Gherau@aol.com

Accomplishments
  
Entry level experience in Human Resource Management
Knowledge of Federal and State Employment Law
Knowledge of Staff Training and Development
Fluent in Guyanese
Working Knowledge of Hindi
Type 55 Words per Minute

Experience
  
Thakoor Gherau Cleaning Service	Apple Valley, MN 55124
Office Administrator	2010 to Present
Ÿ	Provided employees with guidance in handling difficult and complex problems, and in resolving escalated complaints and disputes.
Ÿ	Participated in the work of subordinates in order to facilitate productivity and to overcome difficult aspects of work.
Ÿ	Designed, implemented, and evaluated staff training and development programs, customer service initiatives, and performance measurement criteria.
Ÿ	Analyzed financial activities of establishments and departments, and provided input into budget planning and preparation processes.
Ÿ	Trained and instructed employees in job duties and company policies, and arranged for training to be provided.
Ÿ	Developed and updated procedures, policies, and standards.

Gherau's Bundle of Joy Daycare	Apple Valley, MN
Office Administrator/Substitute	2006 to Present
Ÿ	Instructed and monitored students in the use and care of equipment and materials, in order to prevent injuries and damage.
Ÿ	Laminated teaching materials to increase their durability under repeated use.
Ÿ	Distributed teaching materials such as workbooks, papers, and pencils to students.
Ÿ	Organized and supervised games and other recreational activities to promote physical, mental, and social development.
Ÿ	Took class attendance, and maintained attendance records.
Ÿ	Organized and labeled materials, and displayed students' work in a manner appropriate for their eye levels and perceptual skills.
Ÿ	Observed students' performance, and recorded relevant data to assess progress.

Eastview High School	Apple Valley, MN
Attendance Office Aide	October 2007 to June 2008
Ÿ	Answered and directed all incoming calls to their correct location
Ÿ	Sorted all incoming and out going mail
Ÿ	Updated and maintained all student records
Education
  
Minnesota School of Business	Richfield, MN
Bachelor of Science in Business Management with Human Resource Emphasis	2011

Eastview High School	Apple Valley, MN
Diploma	2008
Volunteer
  
Eastview High School	Apple Valley, MN
Student Aide	April 2008 to June 2008
Ÿ	Assisted students in grades 11-12 with assignments and conducting lab experiments
Ÿ	Duplicated classroom materials
Ÿ	Graded worksheets for AP Biology

Highland Elementary	Apple Valley, MN
Student Aide	January 2008 to June 2008
Ÿ	Graded assignments and exams for all classes
Ÿ	Duplicated classroom materials for all grade 4 teachers
Ÿ	Assisted grade 4 students with reading groups and class projects

Academic Achievements
  
Minnesota School of Business
Ÿ	Certificate of Academic Achievement
Ÿ	Certificate of Perfect Attendance
o	Early Fall 2011
o	Winter 2011
o	Fall 2010
o	Early Fall 2010
o	Spring 2010
o	Winter 2010
o	Fall 2009
o	Early Fall 2009
o	Spring 2009
o	Winter 2009
o	Fall 2008
o	Summer 2008

Independent School District 196
Ÿ	Student of the Year - Work Program

Eastview High School
Ÿ	Student of the Year - Work Program
Ÿ	Academic Excellence 2007
Ÿ	Academic Excellence 2008
Ÿ	Academic Achievement Award
Ÿ	Certificate of Attendance