Pamela Tweten-Gagliardo 720 Oriole Drive Lafayette, Colorado 80026 antoni1955@hotmail.com 303-926-0293 PROFESSIONAL OBJECTIVE To pursue a career with an organization which will utilize my experience and proven performance in Customer Service, Sales and Telephone Presentation. SUMMARY OF QUALIFATATIONS Qualified professional background with hands-on experience as a Customer Service Specialist in Call Center, Inside, Outside, Retail, Sales and Photo Center Specialist. HOMEMAKER June 2007 To date Household Management, overseeing the organization, financial day to day operations of the house. Creating goods and services within the household, such as meals, childcare, household repairs, nutrition, home and lawn maintenance, household purchasing, family and customer service. WAL-MART CORP. LAFAYETTE, COLORADO SALES AND PHOTO CENTER SPECIALIST June 2002 to June 2007 Trained in all phases of Wal Mart policies and procurers Promoted to Certified Photo Center Technician Responsible for the opening and closing of Photo Center. Then promoted to Certified Photo Center Specialist. Trained in all phases of maintenance, upkeep, monthly, quarterly and yearly inspections performed by Wal Mart Upper Management and The Fuji Corporation. Make any corrections, complete any recommendations to help make the Photo Center Number One In the District. Perform any trouble shooting, complete grafts, set-up displays, ordering merchandise, inventory control, stocking merchandise, sale of cameras, cam cords memory cards, battery changers, cashier, calling customers concerning their orders. Training of new associates, used proper greeting to all customers, apologize when appropriate. WILLIAM-SONOMA. INC. CUSTOMER SERVICE AGENT CALL CENTER 10000 Covington Cross Drive Las Vegas, Nevada 720-360-7000 October 1997 to June 2001 Hired with Apple One Temporary Agency October of 1997. Offered the opportunity as a Sales and Customer Service Agent with William-Sonoma Inc., for the 1997 Holiday Sales Season. Responsibilities and knowledge of four companies owned catalogs. William-Sonoma, Pottery Barn, Hold Everything and Chambers. Constantly demonstrated proper greeting, appropriate tone of voice, terminology, empathized and apologized when appropriate. Also having the familiarity of product, features and benefits. Hired with William-Sonoma full time April of 1998. Then promoted to the Pottery Barn Sales Furniture Team. Handling more then 100 professional Furniture Sales Calls everyday. Ranking a closing of between 50 and 60 percent monthly. After surpassing all established goals, was recognized as the top Saleswoman. Receiving accommodation, gifts and awards all company inspired. WOOLWORTH CORPORATION LAS VEGAS NEVADA. CUSTOMER SERVICE, SALES, ELECTRONIC AND MUSIC DEPARTMENT HEAD. LOCATION CLOSED October 1994 to March 1997 Originally hired as part-time sales clerk. Promoted to Electronic and Music Department Head in March of 1995. Duties and Responsibilities included. sales displays. Merchandise ordering and inventory control. Theft control and supervision of the photo department. In August of 1995. I was given the additional Responsibilities for all Customer Service Department functions including in-store and telephone customer service satisfaction. BRUNERS/BROOK FURNITURE RENTAL, LAS VEGAS NEVADA. OUTSIDE AND INSIDE SALES REPRESENTATIVE 1987 to 1997 After initial training provided by Breuners, I personally promoted two unknown showrooms to the local communities which resulted in an increase of sales by 50 percent per year. Rated #1 sales representative company wide for 10 out of 12 months. One of the founders of the Product Service Council (A unique referral system where a group of businesses interact with each other providing apartment communities with a single source directory which is capable of meeting any and all their needs.) Instrumental in re-establishing Breuners new name (I.E. Brook Furniture Rental) and location. This entailed new promotions, complimentary advertising in For Rent Magazine, Advertising in company generated brochures, product in-house news letters and inserts. Public Speaker for Brook Furniture Rental relocation seminar. Re-organized outside sales presentations and programs. Active in Nevada Apartment Association. Signed exclusive agreements with more then 40 apartment communities and set-up more then 30 mini-showrooms (Models.) Set-up displays for five trade shows advertising company products which won my company three awards for the most attractive display. BUDGET RENTS FURNITURE LAS VEGAS NEVADA OUTSIDE AND INSIDE SALES REPRESENTIVE 1986 to 1987 Trained in all phases of furniture leasing as well as Rent To Own operations. Worked with the University of Utah housing authorities and low income housing. Active in the Apartment Association as a public relations representative. Transferred to Las Vegas Nevada in October 1986 where I was responsible for the re-establishing several commercial accounts and established exclusive agreements with property management companies.