Resume - Public
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YAWAR GILANI
CUSTOMER SERVICE
Objective
Substantial experience and
outstanding skills in customer service with seventeen years in sales and
customer service including two in management.
Accustomed to working in fastpaced environments with the ability to think quickly and successfully handle difficult clients.
Use the Internet daily and know the workings of it.
Excellent interperson skills, ability to work well with others, in both supervisory or support staff roles.
Willing to relocate and travel.
Accustomed to working in fastpaced environments with the ability to think quickly and successfully handle difficult clients.
Use the Internet daily and know the workings of it.
Excellent interperson skills, ability to work well with others, in both supervisory or support staff roles.
Willing to relocate and travel.
Employment History
MCI CALL CENTER.
Mci Call Center provides home lines cell phones internet service.
Floor manager
Denver
May 1999 - September 2004
As floor Manager, I was in charge of servicing
multiple accounts which included all contractual items; supervising the
on-site staff; preparing the budget; negotiating contract renewal;
installation of new phone service and software; agent training; maintain
customer relationship with Directors, and Board staff.
- Resolve customer complaints regarding sales and service.
- Oversee regional and local sales managers and their staffs.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Determine price schedules and discount rates.
- Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts.
- Prepare budgets and approve budget expenditures.
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
Dollar Car Rental
CAR RENTAL AGENCE.
CSR customer service and sales rep Superviser
Denver DIA
November 2004 - January 2006
As a superviser training; maintain customer
relationship renting cars answering phone calls making reservations
online over the phone and sales.Accustomed to working in fastpaced
environments with the ability to think quickly and successfully handle
difficult clients.
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Payless Car Rental
CAR RENTAL AGENCE
rental agent and customer service
Denver DIA
January 2006 - Present
Renting cars customer support,billing and answering customers phone calls regarding there rental and reservations.
Education
SHAEEN PUBLIC SCHOOL
KARACHI
CLASS OF 1999
SKILS
Speaking " Talking to others to convey information effectively.
Active Listening " Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness " Being aware of others' reactions and understanding why they react as they do.
Persuasion " Persuading others to change their minds or behavior.
Coordination " Adjusting actions in relation to others' actions.
Critical Thinking " Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring " Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Service Orientation " Actively looking for ways to help people.
Judgment and Decision Making " Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Management of Personnel Resources " Motivating, developing, and directing people as they work, identifying the best people for the job.
Active Listening " Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness " Being aware of others' reactions and understanding why they react as they do.
Persuasion " Persuading others to change their minds or behavior.
Coordination " Adjusting actions in relation to others' actions.
Critical Thinking " Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring " Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Service Orientation " Actively looking for ways to help people.
Judgment and Decision Making " Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Management of Personnel Resources " Motivating, developing, and directing people as they work, identifying the best people for the job.