Nick Ferraro

558 Hastings Lane NW, Rochester, MN 55901

Home: 507-923-6679 - Cell: 507-923-6679 : NTFerraro@gmail.com

Professional Profile

Self-motivated Sales Representative with excellent communication skills, providing a high level of customer service and leadership.

Qualifications

•	Excellent communication skills	•	Customer service	
•	Self-motivated	•	Order Processing	
•	Goal-oriented	•	Interpersonal skills	
•	Highly competitive	•	Staff development/training	
•	Internet savvy	•	 	  Inside and Outside Sales Experience	

Relevant Experience

Sales
•	Top 10% producer for Z wireless sales force. 
•	Awarded for highest percentage increase in up-sales of mobile device insurance at Z Wireless. 

Effective Communication

•	Followed up and kept track of expected orders, and followed up with customers and their progress in reaching their goals at Complete Nutrition. 

Training

•	Designed and executed 80-hour training program for company sales team, increasing employee productivity and product knowledge. 

Organization

•	Followed up and kept track of expected orders by implementing filing system to the record quantity received, pricing, and all possible vendors. 
•	Filed shipping information as well as invoices.

Customer Service
•	Rewarded and acknowledged for excellent customer service at Z Wireless.
•	Started customer appreciation program at Complete Nutrition

Experience

Manager

January 2011 to Current

Complete Nutrition – Rochester, MN

Sold weight loss and muscle gaining products to prospective customers using effective communication techniques to outline their main goals. Communicated regularly with customers to evaluate progress. Managed day to day operations such as inventory, store design, customer service, and store cleanliness.

Wireless Consultant/Team Lead

June 2010 to January 2011

Z Wireless – Rochester, MN

Communicated with prospective customers to determine mobile device needs. Performed cold calls to past customers and prospective outside sales opportunities. Responsible for returning and documenting RMA products and shipping manual contracts to the corporate office. Sold mobile devices, insurance for mobile devices, and provided customer service.

Education

Winona State University 2009-2010

Winona, MN, USA

Business Administration and Marketing

Professional Prospecting Skills, Selling Skills and Techniques, Consultative Selling
Related Coursework: Statistics, Microeconomics, Fundamentals of Communication, Strategic Sales, Retail Marketing
National Society of Collegiate Scholars, Fall 2009

Rochester Community and Technical College 2007-2009
Rochester, MN, USA
Business Administration and Marketing
Related Coursework: Introductions to Business and Marketing, Principles of Advertising, Effective Communication

Special Accomplishments

Top 10% Salesmen for Z Wireless
National Society of Collegiate Scholars at Winona State University
Voted Captain for High School, College, and Semi-Professional Football teams
Post-Bulletin Athlete of the Week
Awarded most improved salesman, and greatest sales increase by co-workers at Z Wireless

References

Available upon request