APRIL A. ESPINOSA
4398 South Halifax Street    ·    Centennial, CO 80015
720-254-5995    ·    emmyaespinosa@gmail.com 
OBJECTIVE

Position with a well established, progressive company with potential to grow, learn and contribute based on the following strengths: 
•	Excellent communication, human relations and follow through
•	Quality customer service 
•	Organization and ability to develop cooperation with others
•	Patience, tact, assertiveness, good listening skills, planning and customer care, and the ability to multitask under stressful situations
•	Office and administrative skills include phones, MS Office, Explorer; Type 50, Phones, Office Equipment

CAREER HISTORY
	
Household Manager/Nanny – ABC Nannies	8/2006 – Present ·  Denver, CO
Assigned through ABC Nannies to a professional couple with two preschool children in 2006 and with three children in 2009. 
•	Assured excellence in daily supervision, care, physical development, nutrition management, discipline, educational activities, transportation, scheduling, travel and consistent child care. Available to work as needed – generally 8 – 11-hour days and some weekends. 
•	Guide and counsel family members and staff regarding household, education, music training, discipline and expectations. Responsible for discipline and modeling desired behaviors to teach responsibility in personal, physical and learning achievements. 
•	Develop and participate in activities and lessons that include trips, physical activities, reading, math, science, music, theatre, crafts and varied learning-based projects to increase children’s awareness of the world and academics.
•	Support both the children and the parents with daily needs.
•	responsible for overseeing repairs and delivering pay to other workers in the home
•	Nominated for Nanny of the Year 2012

	Administrative Assistant-Office Team	6/2008-2009 · Lakewood, CO
	Assigned temp position through Office Team to a Engineering Firm in Lakewood.
	Duties include data entry, multi-line phones, care of conference rooms, customer service, receiving/distribution of mail, stocking office supplies and other office duties

Support Leader – Cherry Creek School District	9/2004 – 2007  ·  Denver, CO
Work in before- and after-school Intercession Program and Special Education (full time until 8/2006 and part-time from 2006 to 2007).  
•	Supported and supervised 20 – 40 students in before and after school programs.
•	Provided problem solving for parents, data entry and recorded payments
•	Prepared lessons, conducted field trips, counseled children and parents, and resolved problems.
•	Responded to phone calls and scheduled times for children to be picked up and dropped off.
•	Worked one-on-one with a Special Education student to prepare him for classroom work. Student had Down’s Syndrome and ADD, and after one year of assistance and reading/writing education, he could participate in class with the other students.
•	Participated in Kindergarten Enrichment program
Accomplishments:
•	Offered the position of Assistant Director, but chose to volunteer in Tanzania.

Customer Service Representative  ·  Fotorama Photography	5/2003 – 11/2003  ·  Huntington Park, CA
Answered phones, took sales orders and payments, opened the studio and resolved customer problems.
•	Coordinated setup for school photography sessions throughout Los Angeles. 
•	Assured accurate production, packaging, sorting and shipping of school photographs.

Receptionist ·  Inverness Hotel and Conference Center	1999 – 2003  ·  Englewood, CO
•	Answered phones, greeted customers, took reservations for restaurant and room service, set up materials for conferences and functions and produced new menus for rooms. 
•	Provided positive customer service, resolved problems and received and processed payments.
•	Data entry, distribution of mail and packages, filing

EDUCATION

Denver Metropolitan State University, 2010-2012
Denver School of Court Reporting, Denver, CO, 2002
Graduate: Grandview High School, Aurora, CO 2001
Cherry Creek School District, training for Support Leader – certifications in:
•	Medication Administration, CPR, First Aid, Lesson Planning
•	Behavior Management for children with disabilities 
•	Microsoft Office, Excel, Word and Explorer
•	Universal Precautions – sterile medical techniques

VOLUNTEER

Cross-Cultural Solutions, March 2006 – June 2006, Moshi, Tanzania
Taught English and Math to 30 primary children at Jiendeleze School.
Cared for infants and newborns in Light in Africa, an Orphanage in the same region.
•	Provided physical and emotional support, activity planning and play.
•	Participated in fundraiser for the orphanage targeting to groups such as the Peace Corps, business and other volunteer organizations.

Excellent references available on request