Brittany J Crossley
(606)-312-1406
Corbin, KY 40701
Inmabr258@gmail.com

Summary
I have 3 years of experience, including Customer Service Representative, Hostess and Cashier in industries including Eating and Drinking Places and Personal Services.
Most recently, I have been working as a Customer Service Representative at CSC.

My skills and experiences include: file management, excel, power point, Microsoft word, access, etc.

Objective
To obtain a career in a moving upward company.

Experience

CSC Barbourville, Ky April 2012-Current
Speak with callers by phone. Assist callers in inquires that they may have. Place document orders.

Vangent, Corbin, KY	Sep. 2011 –Dec 2011 & Nov. 2008 to Oct.. 2009
Customer Service Representative
Spoke with customers by phone. Took and recorded orders. Received and processed incoming phone calls from customer or client base. Recorded details of customer inquiries, comments. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Referred unresolved customer grievances for further investigation. Responded to customer inquiries. Communicated with a clear, distinct voice. Maintained a positive and professional phone demeanor. Performed office duties such as data entry, word processing, filing, copying. Used software tools including: Excel, Word, Spreadsheet, Powerpoint
Dino's Italian Resturant, Corbin, KY	July 2008 to Nov. 2008
Hostess
Greeted patrons as they arrived. Counted and confirmed party sizes. Seated patrons at appropriate tables. Ensured that seating met party's needs. Inspected dining areas for cleanliness and proper setup. Used clean-as-you-go procedures to maintain all areas. Answered phone with good etiquette. Communicated with customers Maintained dress code. Maintained clean, professional appearance. Assisted in daily restaurant opening. Assisted in daily restaurant closing.
Burger King, Corbin, KY	Jan. 2008 to July 2008
Cashier
Took payment from customers. Paid out change and cash back orders. Used debit/credit card machines. Got signatures from customers using debit cards. Assisted other cashiers with difficult customers. Bagged purchases. Handled cash and mad correct change. Processed vouchers and coupons. Gave receipts. Counted money in cash drawer at the beginning of each shift. Greeted customers. Maintained clean work area.
Concord Cleaners, Burlington, KY	Oct. 2007 to Nov. 2007
Cashier
Took payment from customers. Paid out change and cash back orders. Punched in codes for items without barcodes. Used debit/credit card machines. Got signatures from customers using debit cards. Assisted other cashiers with difficult customers. Handled cash and mad correct change. Processed vouchers and coupons. Gave receipts. Refunded customers for returned items. Gave store credit for returned items. Greeted customers.

References
Brandy Canafax 606-207-3119
Natasha Mayo 606-261-7682
Kristin Blankenship